Customer Care Executive (Ecommerce)

Livingstone Healthcare Sdn Bhd; Selangor; On-site; MYR 39,000 - 56,000; Full time

Benefits offered by this job

Training Provided

Annual Leave

Flexible Working Hours

Job summary

Jora Malaysia seeks a Customer Care Executive to handle online inquiries, maintain relationships with customers, and support health & beauty product sales. Diploma or Bachelor’s degree required; fresh graduates encouraged. 1-2 years in customer service or beauty industry advantageous.

Must be fluent in Bahasa Malaysia and English, with flexibility for odd hours during campaigns. Responsibilities include chat support across ecommerce platforms, product explanations, order tracking,

Qualifications

• Diploma or Bachelor's Degree. Fresh Graduates are encouraged to apply.
• 1-2 years of experience in customer service or in beauty industry will be advantageous.
• Must be very fluent in Bahasa Malaysia and English, both written and verbal.
• Someone who loves health & beauty products and enjoys connecting with people.
• Versatile and flexible to attend to customers on odd hours e.g. night and/or weekends, especially during high traffic campaign period.

Responsibilities

• Our Customer Care Executive will be responsible in responding to all online customer enquiries and manage a good relationship with all our customers.
• Customer Care & Chat Support: Respond to customer enquiries on ecommerce platforms, WhatsApp, and social media; communicate with customer empathy and patience; assist with product explanations and order tracking; handle returns and refunds; work with Ecommerce team on complex cases.
• Customer Reviews & Feedback: Respond to all customer reviews and FAQs on ecommerce platforms; record and feedback poor reviews for internal evaluations.
• Identify Sales Opportunity and Continuous Improvement: promote product and campaign deals via chat to improve sales conversion; capture customer sentiment; meet KPI such as response time, chat completion rate, and customer satisfaction rate.

Skills

Customer service

Bahasa Malaysia

English

Beauty industry

People skills

Education

Diploma or Bachelor's Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

A Diploma or Bachelor's Degree. Fresh Graduates are encouraged to apply.

1-2 years of experience in customer service or in beauty industry will be advantageous.

Must be very fluent in Bahasa Malaysia and English, both written and verbal.

Someone who loves health & beauty products and enjoys connecting with people.

Versatile and flexible to attend to customers on odd hours e.g. night and/or weekends, especially during high traffic campaign period.

Requirement

• A Diploma or Bachelor's Degree. Fresh Graduates are encouraged to apply.

• 1-2 years of experience in customer service or in beauty industry will be advantageous.

• Must be very fluent in Bahasa Malaysia and English, both written and verbal.

• Someone who loves health & beauty products and enjoys connecting with people.

• Versatile and flexible to attend to customers on odd hours e.g. night and/or weekends, especially during high traffic campaign period.

Responsibility

Our Customer Care Executive will be responsible in responding to all online customer enquiries and manage a good relationship with all our customers.

Main Responsibilities

• Customer Care & Chat Support

  • Respond to customer enquiries on ecommerce platforms, WhatsApp, and social media.

  • Communicate with customer empathy, patience, and reassurance, especially in emotional or stressful situations.

  • Assist customers with product explanation and recommendation, order tracking, returns and refunds.

  • Handle conversations professionally, without judgment or blame.

  • Work closely with Ecommerce team to resolve complex cases.

• Customer Reviews & Feedback

  • Respond to all customer reviews and FAQs on ecommerce platforms.

  • Record and feedback poor reviews for internal evaluations.

• Identify Sales Opportunity and Continuous Improvement

  • Be proactive and take opportunity in promoting product and campaign deals via chat to improve sales conversion.

  • Capture and share customers sentiment towards our product and services.

  • Must meet KPI such as response time, chat completion rate, and customer satisfaction rate.

Benefits

• Training Provided
• Annual Leave
• Flexible Working Hours