Customer Service Executive (Contract)

R.E.A.L Education Group Sdn Bhd; Kuala Lumpur; Presencial; MYR 30.000 - 42.000; Tempo integral

Resumo da vaga

R.E.A.L Education Group Sdn Bhd in Kuala Lumpur is seeking a friendly, proactive Customer Service Executive to handle inquiries, provide support, and maintain high service standards. You will manage communications across phone, email, and other channels, resolving issues promptly while upholding company policies.

Fresh graduates are welcome; a minimum education of SPM to Bachelor's is acceptable. Proficiency in English and Bahasa Malaysia, plus knowledge of Microsoft Office and CRM systems, will

Qualificações

• Minimum SPM, Diploma or Bachelor's Degree in Business Administration, Customer Service or related field.
• Previous experience in customer service or related role is an advantage.
• Fresh graduates are encouraged to apply.
• Experience handling customer enquiries and complaints is a plus.

Responsabilidades

• Handle customer enquiries, requests, and complaints through phone, email and other channels professionally.
• Provide accurate information regarding products, services, policies and procedures.
• Assist customers in resolving issues while ensuring satisfaction.
• Follow up on enquiries and outstanding issues for timely resolution.
• Maintain records of customer interactions, feedback, complaints and resolutions.
• Build and maintain positive relationships with customers through effective communication and service.
• Monitor feedback and identify opportunities to improve service quality.
• Ensure compliance with company policies and customer service standards.
• Support daily customer service operations and meet performance targets.
• Perform other related duties as assigned by management.

Conhecimentos

Verbal and written communication

Interpersonal skills

Microsoft Office

CRM familiarity

Formação

SPM

Diploma

Bachelor's Degree in Business Administration / related field

Ferramentas

CRM systems

Microsoft Office

Descrição da vaga

We are seeking a friendly, proactive, and customer-oriented Customer Service Executive to join our team. The successful candidate will be responsible for handling customer enquiries, providing excellent customer support, resolving issues efficiently, and ensuring a positive customer experience while maintaining high service standards.

Key Responsibilities

Handle customer enquiries, requests, and complaints through phone calls, emails, and other communication channels in a professional and timely manner.

Provide accurate information regarding the company's products, services, policies, and procedures.

Assist customers in resolving issues and concerns while ensuring customer satisfaction.

Follow up on customer enquiries and outstanding issues to ensure timely resolution.

Maintain accurate records of customer interactions, feedback, complaints, and resolutions.

Build and maintain positive relationships with customers through effective communication and excellent service.

Monitor customer feedback and identify opportunities to improve service quality.

Ensure compliance with company policies, procedures, and customer service standards.

Support daily customer service operations and achieve assigned service performance targets.

Perform other related duties as assigned by management.

Qualifications & Experience

Minimum SPM, Diploma, or Bachelor's Degree in Business Administration, Customer Service, or any related field.

Previous experience in customer service, customer support, or a related role is an advantage.

Fresh graduates are encouraged to apply.

Experience in handling customer enquiries and complaints will be an added advantage.

Skills & Knowledge

Good verbal and written communication skills in English and Bahasa Malaysia.

Strong interpersonal and problem-solving skills.

Proficient in Microsoft Office applications.

Good telephone etiquette and professional communication skills.

Ability to handle challenging customers calmly and professionally.

Strong organisational and time management skills.

Ability to multitask and work effectively in a fast-paced environment.

Familiarity with CRM systems or customer service platforms is an added advantage.

At R.E.A.L Education, part of XCL Education Malaysia, we believe learning is a transformative journey that nurtures academic excellence, character, and creativity. We are committed to holistic development and preparing students to be future-ready global citizens. As part of this mission, we uphold the highest standards of safeguarding. All appointments are subject to background checks, reference verification, and identity screening. We expect all employees to uphold this commitment. Creating a safe and respectful environment is a promise we take seriously.