Customer Service Executive / Assistant

Sunrise Recruit (CP4U); Johor Bahru; On-site; MYR 33,000 - 56,000; Full time

Job summary

Sunrise Recruit (CP4U) in Johor Bahru, Malaysia, is seeking a detail‑oriented customer service coordinator. You will prepare quotations, manage data entry, and maintain system records while handling ad-hoc tasks from management.

You will respond to inquiries by phone, email, and social media, extract key customer details for the business development team, coordinate with internal and external stakeholders on orders and product availability, and track service issues to ensure a positive

Responsibilities

• Prepare quotations, manage data entry, maintain system records, and handle ad-hoc tasks assigned by management.
• Respond to inquiries across phone, email, and social media; extract key customer details for the business development team.
• Coordinate with internal teams, customers, and suppliers regarding orders, pricing, and product availability.
• Manage warranty claims, service requests, and customer concerns to ensure a positive service experience.
• Maintain organized records and proper documentation of customer interactions, feedback, and service issues.

Job description

• Prepare quotations, manage data entry, maintain system records, and handle ad-hoc tasks assigned by management.
• Respond to inquiries across phone, email, and social media; extract key customer details for the business development team.
• Coordinate with internal teams, customers, and suppliers regarding orders, pricing, and product availability.
• Manage warranty claims, service requests, and customer concerns to ensure a positive service experience.
• Maintain organized records and proper documentation of customer interactions, feedback, and service issues.