Customer Service Assistant

Merit Packaging; Kamunting; On-site; MYR 28,000 - 45,000; Full time

Job summary

Merit Packaging in Kamunting, Malaysia seeks an administrative support professional to handle customer inquiries, process quotations and sales orders, and ensure accurate ERP data entry. You will coordinate with logistics and production to ensure timely deliveries and maintain strong customer relationships.

The role requires 1-2 years in admin or customer service, proficiency in MS Office, and solid data accuracy with ERP systems.

Qualifications

• 1-2 years experience in administrative, sales support, or customer service role.
• Proficiency in Microsoft Office and ERP system data entry.
• Interpersonal skills: communication, teamwork, empathy, patience.
• Organisational skills: data accuracy, time management, attention to details.

Responsibilities

• Respond to customer enquiries, feedback, and routine complaints.
• Provide timely updates to customers regarding order and delivery.
• Maintain positive and professional customer relations.
• Assist in preparing quotations, sales orders, and delivery documents.
• Ensure accurate order entry in ERP system.
• Maintain customer records and correspondence.
• Liaise with customers on artwork requirements, approvals, and revisions to ensure timely confirmation for production.
• Report customer issues or concerns to superior.
• Coordinate with logistics, sales, and production to ensure smooth delivery.
• Assist in arranging meetings, customer visits, and events.
• Provide clerical and admin support to sales team.

Skills

MS Office

ERP data entry

Interpersonal skills

Organisational skills

Communication

Teamwork

Patience

Tools

ERP system

Job description

Preferred work experience and skills requirements:

• 1-2 years experience in administrative, sales support, or customer service role. Fresh graduates with internship experience of administration can be considered.


• Proficiency in Microsoft Office and ERP system data entry.


• Interpersonal skills: communication, teamwork, empathy, patience.


• Organisational skills: data accuracy, time management, attention to details.

Duties and Responsibilities:

Customer Support and Service

• 1) Respond to customer enquiries, feedback, and routine complaints.


• 2) Provide timely updates to customers regarding order and delivery.


• 3) Maintain positive and professional customer relations.

Order and Documentation Management

• 4) Assist in preparing quotations, sales orders, and delivery documents.


• 5) Ensure accurate order entry in ERP system.


• 6) Maintain customer records and correspondence.


• 7) Liaise with customers on artwork requirements, approvals, and revisions to ensure timely confirmation for production.

Reporting and Coordination

• 8) Report customer issues or concerns to superior.


• 9) Coordinate with logistics, sales, and production to ensure smooth delivery.

Administrative Support

• 10) Assist in arranging meetings, customer visits, and events.


• 11) Provide clerical and admin support to sales team.