Customer Service Assistant

Merit Packaging Sdn Bhd; Kamunting; On-site; MYR 28,000 - 42,000; Full time

Job summary

Merit Packaging Sdn Bhd is seeking an administrative and customer support professional to handle customer enquiries, order documentation, and coordination with logistics, sales and production teams. The role includes ERP data entry, preparing quotations and orders, and maintaining accurate records.

Ideal candidates have 1–2 years in administrative or customer service roles, with proficiency in MS Office and ERP systems, plus strong communication and teamwork skills.

Qualifications

• 1-2 years experience in administrative, sales support, or customer service role.
• Fresh graduates with internship experience of administration can be considered
• Proficiency in Microsoft Office and ERP system data entry
• Communication and teamwork skills
• Data accuracy and attention to detail

Responsibilities

• Respond to customer enquiries, feedback, and routine complaints
• Provide timely updates to customers regarding order and delivery
• Maintain positive and professional customer relations
• Assist in preparing quotations, sales orders, and delivery documents
• Ensure accurate order entry in ERP system
• Maintain customer records and correspondence
• Liaise with customers on artwork requirements, approvals, and revisions to ensure timely confirmation for production
• Report customer issues or concerns to superior
• Coordinate with logistics, sales, and production to ensure smooth delivery
• Assist in arranging meetings, customer visits, and events
• Provide clerical and admin support to sales team

Skills

Administrative experience

Customer service

ERP data entry

MS Office

Communication

Teamwork

Data accuracy

Tools

ERP system

Job description

This is an administrative and customer support role focused on managing customer enquiries, order documentation, and coordination across logistics, sales, and production teams.

Key responsibilities

• Respond to customer enquiries, feedback, and routine complaints
• Provide timely updates to customers regarding order and delivery
• Maintain positive and professional customer relations
• Assist in preparing quotations, sales orders, and delivery documents
• Ensure accurate order entry in ERP system
• Maintain customer records and correspondence
• Liaise with customers on artwork requirements, approvals, and revisions to ensure timely confirmation for production
• Report customer issues or concerns to superior
• Coordinate with logistics, sales, and production to ensure smooth delivery
• Assist in arranging meetings, customer visits, and events
• Provide clerical and admin support to sales team

About you

• 1-2 years experience in administrative, sales support, or customer service role
• Fresh graduates with internship experience of administration can be considered
• Proficiency in Microsoft Office and ERP system data entry
• Communication and teamwork skills
• Data accuracy and attention to detail