Customer Service Executive

myNews; Petaling Jaya; On-site; MYR 27,900 - 39,060; Full time

Job summary

A leading retail company in Petaling Jaya seeks a Customer Service Representative to engage with customers through various channels. Candidates must hold a diploma and possess experience in retail operations. Responsibilities include responding to customer feedback promptly, maintaining communication, and compiling care reports. The ideal candidate will be proactive, empathetic, and maintain professionalism while managing customer interactions.

Qualifications

• Diploma in any field, preferably in Retailing or customer relations.
• Proven experience in retail operations and customer service.
• Fast response to customer feedback and inquiries.

Responsibilities

• Monitor customer feedback through social media and email.
• Maintain communication with customers and resolve feedback timely.
• Compile monthly customer care reports for management.

Skills

Customer service

Proactive communication

Feedback management

Education

Diploma in any field

Job description

Duties & Responsibilities

• Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
• Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedbacks.
• Respond to the feedbacks within the stipulated time frame given by the management.
• Maintaining positive, empathetic and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
• Compiling the monthly customer careline report for management report audit.
• Keeping records of customer interactions, comments and feedbacks

Job Requirements

• Diploma in any field. Preferably diploma/degree in Retailing, customer relation, public relation etc.
• Fast and proactive response attitude towards feedbacks and enquiry received.
• Experience in retail operations, customer service, helpdesk. Knowledge in F&B handling, e-commerce services.