Customer Service Executive

Southern Latex Products Sdn Bhd; Valdor; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

5 Days Work Week (8.30am - 5.30pm)

Yearly Bonuses & Increments

Training Provided

KWSP & SOCSO

Annual Company Events

Job summary

Southern Latex Products Sdn. Bhd. is seeking a Customer Service Executive in Malaysia to drive new business opportunities, handle inquiries, and support end-to-end order-to-delivery processes.

The role involves coordinating with internal departments, preparing shipping documents, and managing customer communications for timely deliveries. Ideal candidates hold a relevant degree, are proficient in Microsoft Word and Excel, and can communicate in English and Bahasa Malaysia, with the ability to

Qualifications

• Degree in Manufacturing / Industrial / Business/ marketing or equivalent.
• Computer literacy in Microsoft Word and Excel.
• Able to speak and write in English / Bahasa Malaysia.
• Able to work independently.

Responsibilities

• New business development and market share enlargement.
• Handle customer inquiries and manage order-to-delivery cycle.
• Process purchase orders and issue invoices/ Sales Orders.
• Coordinate with planning/packing for production and logistics.
• Assist in market forecasting and sales data analysis.
• Support in payment follow-up and handling customer complaints.

Education

Degree in Manufacturing / Industrial / Business/ marketing or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Join our teams as a Customer Service Executive. This role encompasses new business development, customer inquiry handling, product endorsement, market intelligence, and sales support. You will manage the complete order-to-delivery cycle, including processing purchase orders, issuing documentation, coordinating with internal departments, and liaising with customers on delivery arrangements. Responsibilities include market forecasting, sales data analysis, shipping document preparation, and supporting payment follow-up and customer complaint resolution.

Key Responsibilities

• New business development/lost customer gain back/market share enlargement.
• Market forecast (period: 6 months; target of accuracy: >70%)
• New product development base on market needs /trend
• Sales data preparation and analysis
• Process Purchase Order (order acceptance), issue Proforma Invoice in 5 working days and Sales Order Confirmation
• Liaising with planner/loading department for production arrangement, check cargo volume m3
• Follow up with customer on delivery request/order arrangement/shipment date
• Log in customer portal to update/upload order related info
• Coordinate in artwork revision/packaging requirement; old/new packaging transmission arrangement
• Shipment buy off coordination
• Liaise with packing/store department on goods readiness
• Check forwarding/ocean freight/local charges, coordinate shipment/truck booking/custom related transaction
• Prepare shipping documents eg: invoice, packing list, COO and etc and email to customer
• Issue Debit Note/Credit Note
• Supporting in payment follow up
• Supporting in customer complaint
• Support Marketing Executive when needed
• Undertake assignment, ad-hoc tasks and related duties as and when required.

Requirements

• Degree in Manufacturing / Industrial / Business/ marketing or equivalent
• Computer literacy in Microsoft Word and Excel
• Able to speak and write in English / Bahasa Malaysia
• Able to work independently

Why Join Us?

• Grow Your Career with Advancement Opportunities
• Enjoy a 5 Days Work Week (8.30am - 5.30pm Mon–Fri)
• Yearly Bonuses & Increments for Performers
• 17 Public Holidays
• Training & Uniform Provided
• KWSP & SOCSO Contributions
• Fun Company Trips, Festive Celebrations & Annual Dinner
• Monthly Celebration of Employees’ Birthdays!

Founded in 1988, Southern Latex Products Sdn. Bhd. has established itself as a trusted Malaysian manufacturer and global exporter of high-quality supported industrial gloves. Our expertise spans the production of natural latex, nitrile, and neoprene-coated gloves tailored for both professional PPE applications and the DIY sector.

Backed by an annual production capacity of more than 1 million dozen pairs, we supply a wide range of palm-coated and fully coated gloves to international markets. Through strategic OEM and private label collaborations, our products reach customers across Europe, and the Americas, under some of the industry's most recognized PPE brands and retail labels.