Product Management & Customer Support Executive

Onetexx Sdn. Bhd.; Kamunting; On-site; MYR 67,000 - 100,000; Full time

Job summary

Onetexx Sdn. Bhd. in Kamunting, Perak seeks a Product Management & Customer Support Executive to oversee market research, regulatory compliance, and product documentation for medical gloves.

You will liaise with regulatory agencies, coordinate cross-functional teams, manage customer inquiries, and support quotations, samples, and shipments. The role requires strong communication, documentation, and a detail-oriented approach.

Qualifications

• Minimum 2 years’ experience in a medical regulatory affair.
• Familiarity with medical device regulations, glove manufacturing processes, quality assurance, and regulatory requirements across different countries.

Responsibilities

• Product management & regulatory knowledge.
• Payment & shipment oversight responsibilities.
• Complaint management and customer liaison until resolution.
• Maintain regulatory documentation and technical files; prepare CPS and packaging specs.

Skills

Regulatory affairs

Product management

Quality & compliance

Cross-functional coordination

Communication skills

Job description

Product Management & Customer Support Executive

Conduct market research to identify customer needs and product improvement opportunities.

Ensure products and packaging comply with quality, safety, and regulatory standards.

Review and summarize regulatory requirements for gloves.

Prepare and maintain regulatory documentation, technical files, and submissions (including 510(k)).

Liaise with regulatory agencies and update internal teams on regulation changes.

Review product labels, artwork, specifications, and promotional materials for compliance.

Act as the main contact for customer enquiries, requirements, and sample discussions.

Manage customer information in CRM and share updated product documents.

Follow up on sample feedback and clarify any specification issues.

Prepare quotations and Proforma Invoices based on confirmed requirements.

Coordinate artwork review between customers, PM, and RA teams.

Initiate Customer Product Specification Sheet (CPS) and arrange packaging material procurement.

Lead Product Launching Meetings to align production, packaging, and quality teams.

Provide customers with delivery timelines, shipment updates, and relevant documents.

Payment & Shipment Oversight

Track and remind teams of pending payments before shipment release.

Support logistics by coordinating commercial invoices, packing lists, and shipment arrangements.

Share final inspection reports and oversee container loading when required.

Complaint Management

Receive and categorise complaints, gather evidence, and coordinate investigation.

Act as customer liaison until resolution and closure.

Product management & regulatory knowledge

Strong communication and interpersonal skills

Documentation and analytical skills

Cross-functional coordination

Organized, systematic, and detail-oriented

Education & Experience

Minimum 2 years’ experience in a medical regulatory affair.

Familiarity with medical device regulations, glove manufacturing processes, quality assurance, and regulatory requirements across different countries.

Chemicals & Plastics Manufacturing 101-1,000 employees

New medical glove manufacturing company located at Kamunting, Perak. Wholly-owned subsidiary of a Company listed in Bursa Malaysia with a clear mission and vision to create value in the industry through our business culture and direction.

OUR VISION - Leading Gloves Innovator and Manufacturer

MISSION - Innovate with most advance technology in manufacturing the highest quality products with lowest waste and highest efficiency. To always deliver with integrity and in a timely manner

VALUES - Morality |Quality | Innovation | Commitment | Team-work

New medical glove manufacturing company located at Kamunting, Perak. Wholly-owned subsidiary of a Company listed in Bursa Malaysia with a clear mission and vision to create value in the industry through our business culture and direction.

OUR VISION - Leading Gloves Innovator and Manufacturer

MISSION - Innovate with most advance technology in manufacturing the highest quality products with lowest waste and highest efficiency. To always deliver with integrity and in a timely manner

VALUES - Morality |Quality | Innovation | Commitment | Team-work

What can I earn as a Customer Support Executive