Customer Service Executive

Thecorridors; Subang Jaya; On-site; MYR 55,800 - 100,440; Full time

Job summary

CTX Logistics is seeking a Customer Service Executive – Ocean Freight to manage end-to-end coordination and documentation for ocean shipments. The role emphasizes accurate information, timely updates, and proactive communication with clients and partners.

You will liaise with carriers and internal teams, maintain records in the freight management system, and support billing and compliance to ensure smooth, on-time deliveries and strong client satisfaction.

Qualifications

• Diploma or degree in logistics, supply chain, or business administration.
• 2–4 years in ocean freight forwarding or customer service in logistics.
• Strong knowledge of international ocean freight documentation.
• Excellent communication and customer-focused mindset.
• Proficient in freight forwarding systems and MS Office.
• Multitasking and time management in a fast-paced setting.
• Detail-oriented with problem-solving and coordination skills.
• Knowledge of customs processes and trade compliance is a plus.

Responsibilities

• Coordinate daily ocean freight shipments with accurate documentation and booking.
• Serve as the primary contact for customers, providing updates and resolving issues.
• Prepare and verify shipping documents: bills of lading, invoices, packing lists.
• Liaise with carriers and internal teams to ensure efficiency and timelines.
• Track shipments and notify clients of deviations or delays.
• Handle rate inquiries, quotations, and service requests with pricing teams.
• Maintain shipment records in the freight management system.
• Support operations and finance with billing accuracy and documentation.
• Assist in resolving service complaints and implementing corrective actions.
• Contribute to continuous improvement of processes and customer satisfaction.

Skills

Communication skills

Customer focus

Multitasking & time management

Attention to detail

Problem solving

Coordination

Education

Diploma/Bachelor in Logistics or related

Tools

Freight forwarding systems

MS Office

Job description

The Customer Service Executive – Ocean Freight will be responsible for managing end-to-end customer coordination and documentation processes for CTX’s ocean freight operations. This role ensures exceptional service delivery by providing accurate information, timely updates, and proactive communication to clients and partners. The position requires attention to detail, strong communication skills, and a solid understanding of international shipping and documentation procedures.

Key Responsibilities

• Coordinate daily ocean freight shipments, ensuring accurate documentation, timely booking, and smooth cargo movement from origin to destination.
• Act as the primary point of contact for customers, providing updates, resolving issues, and ensuring high service satisfaction throughout the shipment process.
• Prepare and verify all required shipping documentation, including bills of lading, invoices, packing lists, and customs documents.
• Liaise with carriers, shipping lines, port agents, and internal teams to ensure operational efficiency and adherence to timelines.
• Track and monitor shipments to ensure on-time delivery and promptly communicate any deviations or delays to clients.
• Handle rate inquiries, quotations, and service requests in coordination with the pricing and sales teams.
• Maintain accurate and up-to-date shipment records in the company’s freight management system.
• Support the operations and finance teams in ensuring correct billing, cost control, and timely submission of shipping documentation.
• Assist in resolving service complaints and implementing corrective actions to improve the customer experience.
• Contribute to continuous improvement initiatives to enhance process efficiency and customer satisfaction within ocean freight operations.

Experience & Qualifications

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 2–4 years of experience in ocean freight forwarding or customer service within a logistics environment.
• Strong knowledge of international ocean freight documentation and shipping procedures.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Proficient in freight forwarding systems and Microsoft Office applications.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced setting.
• Detail-oriented with strong problem-solving and coordination skills.
• Knowledge of customs processes and trade compliance will be an added advantage.

Apply Now!

At CTX Logistics, we believe that outstanding customer service is the heart of exceptional logistics. As a Customer Service Executive – Ocean Freight, you’ll be part of a team that values precision, communication, and client satisfaction.

Apply now to join CTX and be part of a company that’s shaping the future of air freight and logistics excellence.

Send your CV to above e-mail address, stating the post applied for in the subject line of the e-mail.