Customer Experience Specialist

Mega Label (Malaysia) Sdn Bhd; Shah Alam; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Career development

Team culture

Flexible schedule

Team events

Job summary

Mega Label (Malaysia) Sdn Bhd is hiring a Customer Service Executive in Shah Alam, Selangor. The role focuses on delivering excellent customer service, supporting sales and administrative tasks, and maintaining strong customer relationships.

Ideal candidates have a Diploma or higher in business administration or related field, strong communication skills, and proficiency with CRM systems and Microsoft Office. This is a full-time, on-site position with opportunities for development.

Qualifications

• Proven customer service experience.
• Excellent communication skills, both written and verbal.
• Strong organizational and time management abilities.
• Familiarity with CRM systems and Microsoft Office.
• Ability to remain calm and professional with customers.
• Proactive attitude to deliver excellent customer service.
• Attention to detail in administrative tasks.

Responsibilities

• Respond promptly to customer enquiries via phone, email and other channels.
• Handle complaints with empathy and professionalism, aiming for resolution within defined timeframes.
• Process customer orders, requests and transactions accurately.
• Maintain detailed records of customer interactions and transactions.
• Liaise between customers and internal departments to ensure seamless service.
• Follow up with customers to confirm satisfaction with products/services.
• Identify opportunities to suggest additional products or services.
• Contribute to development and maintenance of customer databases for accuracy.
• Assist with administrative tasks related to client management and sales support.
• Adhere to company policies and protect customer information.

Skills

Customer service

Communication skills

Organizational skills

CRM familiarity

Microsoft Office

Calm under pressure

Proactive attitude

Attention to detail

Team player

Education

Diploma or higher in business administration or related field

Tools

CRM systems

Microsoft Office

Job description

Mega Label (Malaysia) Sdn Bhd is hiring a Customer Service Executive in Shah Alam, Selangor. The role focuses on delivering excellent customer service, supporting sales and administrative tasks, and maintaining strong customer relationships.

Ideal candidates have a Diploma or higher in business administration or related field, strong communication skills, and proficiency with CRM systems and Microsoft Office. This is a full-time, on-site position with opportunities for development.