Customer Service Executive

Life Care Diagnostic Medical Centre; Selangor; On-site; MYR 39,000 - 61,000; Full time

Job summary

Life Care Diagnostic Medical Centre – Petaling is seeking a warm, caring Customer Service Executive to be the first point of contact for new mothers and their families, ensuring compassionate, attentive, and efficient service throughout their stay.

You will handle enquiries by phone, WhatsApp, email, and walk-ins; assist in admissions, registrations and discharges; coordinate with nursing, dietary, and housekeeping teams to ensure smooth daily operations.

Qualifications

• Diploma or Degree in Business Administration, Hospitality, Healthcare Management, or a related field.
• Minimum 1–2 years of customer service experience; healthcare or hospitality background is a plus.
• Excellent interpersonal and communication skills in English and Bahasa Malaysia; Mandarin is an added advantage.
• Empathetic, patient, and able to handle sensitive situations with discretion.

Responsibilities

• Attend to enquiries from prospective and existing clients via phone, WhatsApp, email, and walk-ins.
• Assist in the admission, registration, and discharge process for mothers and newborns.
• Coordinate with nursing, dietary, and housekeeping teams to ensure smooth daily operations.
• Handle client feedback, complaints, and requests promptly and professionally.
• Maintain accurate records of bookings, payments, and client information.
• Prepare daily reports and assist with billing and invoicing when required.
• Support marketing activities including social media responses and promotional events.

Skills

Customer service

English language

Bahasa Malaysia language

Mandarin (adv)

Education

Diploma/Degree in Business Administration, Hospitality, Healthcare Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Life Care Diagnostic Medical Centre – Petaling

We are looking for a warm, caring, and professional Customer Service Executive to join our UKIYO confinement centre. You will be the first point of contact for new mothers and their families, ensuring every client receives compassionate, attentive, and efficient service throughout their stay.

Key Responsibilities:

Attend to enquiries from prospective and existing clients via phone, WhatsApp, email, and walk-ins

Assist in the admission, registration, and discharge process for mothers and newborns

Coordinate with nursing, dietary, and housekeeping teams to ensure smooth daily operations

Handle client feedback, complaints, and requests in a prompt and professional manner

Maintain accurate records of bookings, payments, and client information

Prepare daily reports and assist with billing and invoicing when required

Support marketing activities including social media responses and promotional events

Requirements:

Diploma or Degree in Business Administration, Hospitality, Healthcare Management, or a related field

Minimum 1–2 years of customer service experience; experience in healthcare or hospitality is an advantage

Excellent interpersonal and communication skills in English and Bahasa Malaysia; Mandarin is an added advantage

Empathetic, patient, and able to handle sensitive situations with discretion

Proficient in Microsoft Office and basic computer applications

Willing to work on shifts, weekends, and public holidays

We value attitude and willingness to learn more than qualifications. Fresh graduates and candidates without relevant experience are encouraged to apply. If you have a positive attitude, enjoy interacting with people, and are passionate about serving mothers and babies, comprehensive training, guidance, and on-the-job coaching will be provided.

We hire for attitude and train for skills. If you are willing to learn and grow with us, we would love to hear from you.