Customer Service Executive

Sunway Home Healthcare; Subang Jaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking a customer service-oriented professional to assist patients and visitors within a hospital setting. You will handle enquiries, provide directions to departments and consultants, and ensure compassionate, accurate information is conveyed to all customers.

The role requires 2 years of healthcare customer service experience, strong English communication, and the ability to triage patient needs. Weekend half-day shifts may be required to support hospital operations.

Qualifications

• Minimum Diploma or Degree or Customer Service related or equivalent.
• Minimum 2 year of working experience in similar role in healthcare industry with direct contact with patients/customer.
• Must be proficient in verbal and written English.
• Self-starter with initiative and ability to work with minimum supervision.
• Confident to liaise with people at all levels.
• Willing to be on half day Saturday.

Responsibilities

• Receive customers' enquiries (walk-in or via telephone) and provide the information required.
• Provide personalized attention to customers especially to customers who face any difficulty in hospital.
• Assisting patients by directing the customers to the respective departments and/or consultants' clinic.
• Triaging /understanding patients' medical condition so as to be able to provide correct/appropriate referral to the consultants.
• Ensuring that all customer enquiries and concern are promptly looked at and addressed appropriately.

Skills

Customer service

English proficiency

Communication

Teamwork

Education

Diploma or Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Receive customers' enquiries (walk-in or via telephone) and provide the information required.
• Providing clear directions of Hospital's facilities to customer upon inquiry.
• Handling customer/patients' queries and providing clear explanations and information.
• Assisting patients by directing the customers to the respective departments and/or consultants' clinic.
• Triaging /understanding patients' medical condition so as to be able to provide correct/appropriate referral to the consultants.
• Provide personalized attention to customers especially to customers who face any difficulty in hospital.
• Ensuring that all customer enquiries and concern are promptly looked at and addressed appropriately.
• Being sensitive to the patients' state of emotions and to be attentive and compassionate when attending to patients.
• Complying with the basic customer service courtesy protocol - greetings, smile and eye contact and to address customers appropriately.
• Perform ward rounds & courtesy telephone survey assigned by Manager.
• Conduct survey rounds within the hospital assigned by Manager.
• Maintaining customers'/patients' confidentiality and discreteness at all times

Job Requirement

• Minimum Diploma or Degree or Customer Service related or equivalent.
• Minimum 2 year of working experience in similar role in healthcare industry with direct contact with patients/customer.
• Must be proficient in verbal and written English.
• Self-starter with initiative and ability to work with minimum supervision.
• Confident to liaise with people at all levels.
• Willing to be on half day Saturday.

Note:

Only candidates who meet the job requirement will be contacted. Please read carefully on the Key Responsibilities and Requirements before you apply for this role.