Front Office Assistant

Thomson Medical; Selangor; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Job summary

Thomson Medical in Malaysia seeks a dedicated Frontline Customer Service officer for hospital services, focusing on patient registration, admission, discharge, and accurate billing processes.

You will handle deposits, receipts, and guarantees, input charges, and manage cash collections. The role requires rotating shifts across Admission, A&E, and outpatient centers, with opportunities for career growth.

Qualifications

• SPM & Diploma (preferably in Hospitality / Hotel Management)
• At least 2 years of customer service experience
• Excellent interpersonal skills
• Strong negotiation and conflict resolution skills
• Willing to work beyond normal hours

Responsibilities

• Handle frontline customer service: patient registration, admission and discharge
• Ensure deposit and payment collection with issuance of receipt
• Obtain letters of guarantee and ensure contents are in good order
• Enter charges for billing and collection
• Manage float money and daily cash collection
• Work on rotation basis at Admission & Discharge counter, A&E Registration Counter and clinics

Skills

Interpersonal skills

Negotiation

Conflict resolution

Education

SPM & Diploma (Hospitality/Hotel Management)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To be responsible for the hospital’s frontline customer service. To perform an efficient service in particular of patient registration, admission and discharge. To ensure deposit and payment is collected with issuance of receipt. Obtaining letter of guarantee and to ensure the contents are in good order. Entering charges for billing and collection purpose. To be fully responsible for the float money and daily cash collection. To be on duty on rotation basis at Admission & Discharge counter, A&E Registration Counter and various outpatient specialist centres and clinics.

Requirement:

• Possess SPM & Diploma (preferably in Hospitality / Hotel Management)
• Must have at least 2 years working experience in handling customers (in a service environment)
• Excellent interpersonal skills
• Must possess strong negotiation and conflict resolution skills
• Works beyond normal hours in support of projects or other assignments.

Job Types: Full-time, Permanent

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Application Question(s):

• What is your expected salary?
• Are you willing to work on a shift basis?
• What is your earliest availability to start work? (Immediately/1 week/1month/others)