Customer service executive

Klinik Haiwan Healing Pets; Selangor; Sur place; MYR 39 000 - 61 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Training

Team culture

Career growth

Well-equipped workspace

Résumé du poste

Klinik Haiwan Healing Pets in Selangor is seeking a friendly Customer Service Executive to join our clinic. You will handle inquiries via phone, email, and chat, provide accurate information about services, and ensure each interaction is positive for pet owners.

You will work full-time alongside veterinarians and staff, maintain records, assist with administrative tasks, and look for ways to enhance the customer experience while delivering compassionate service.

Qualifications

• Minimum 1 year of customer service or client-facing experience.
• Strong communication and interpersonal skills with ability to listen and resolve.
• Proficient with computers and office software.

Responsabilités

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about services, policies, and procedures.
• Handle complaints with empathy and resolve issues effectively.
• Maintain detailed records of customer interactions and follow-up actions.
• Assist with administrative tasks to support clinic operations.

Connaissances

Customer service

Communication

Empathy

Problem solving

Outils

CRM software

Description du poste

About the role

Klinik Haiwan Healing Pets' is seeking an enthusiastic Customer Service Executive to join our team in Selangor. As a Customer Service Executive, you will be responsible for providing exceptional care and support to our valued customers, helping them with a range of enquiries and ensuring their interactions with our clinic are positive and memorable. This is a full-time position.

What you'll be doing

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Providing accurate information about our services, policies, and procedures
• Handling customer complaints and concerns with empathy and resolving issues effectively
• Maintaining detailed records of customer interactions and follow-up actions
• Assisting with administrative tasks as needed to support the smooth running of the clinic
• Collaborating with the healthcare team to ensure customer needs are met
• Continuously looking for ways to enhance the customer experience

What we're looking for

• Previous experience in a customer service or client-facing role, preferably in the healthcare or veterinary industry
• Excellent communication and interpersonal skills, with the ability to listen, empathize, and provide solutions
• Strong problem-solving and decision‑making abilities to handle customer queries and concerns effectively
• Proficient in using computer systems and office software
• A genuine passion for providing outstanding customer service and contributing to the success of the clinic
• Adaptability and a willingness to learn and grow within the role

What we offer

At Klinik Haiwan Healing Pets', we are committed to creating a positive and supportive work environment for our employees. We offer:

• Competitive remuneration and benefits package
• Ongoing training and development opportunities
• A collaborative and friendly team culture
• Opportunities for career advancement within the growing clinic
• A comfortable and well‑equipped workspace

About us

Klinik Haiwan Healing Pets' is a leading veterinary clinic in Selangor, dedicated to providing exceptional care for our furry patients and outstanding service to their owners. Our team of experienced veterinarians, nurses, and support staff are passionate about animal welfare and committed to delivering the highest quality of care. We strive to create a welcoming and compassionate environment for both pets and their owners.