Pet Care Experience Specialist

Klinik Haiwan Healing Pets; Selangor; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Competitive pay

Training

Team culture

Career growth

Well-equipped workspace

Job summary

Klinik Haiwan Healing Pets in Selangor is seeking a friendly Customer Service Executive to join our clinic. You will handle inquiries via phone, email, and chat, provide accurate information about services, and ensure each interaction is positive for pet owners.

You will work full-time alongside veterinarians and staff, maintain records, assist with administrative tasks, and look for ways to enhance the customer experience while delivering compassionate service.

Qualifications

• Minimum 1 year of customer service or client-facing experience.
• Strong communication and interpersonal skills with ability to listen and resolve.
• Proficient with computers and office software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about services, policies, and procedures.
• Handle complaints with empathy and resolve issues effectively.
• Maintain detailed records of customer interactions and follow-up actions.
• Assist with administrative tasks to support clinic operations.

Skills

Customer service

Communication

Empathy

Problem solving

Tools

CRM software

Job description

Klinik Haiwan Healing Pets in Selangor is seeking a friendly Customer Service Executive to join our clinic. You will handle inquiries via phone, email, and chat, provide accurate information about services, and ensure each interaction is positive for pet owners.

You will work full-time alongside veterinarians and staff, maintain records, assist with administrative tasks, and look for ways to enhance the customer experience while delivering compassionate service.