EXECUTIVE-CUSTOMER SERVICE

GS Paperboard & Packaging Group; Klang City; On-site; MYR 33,000 - 56,000; Full time

Job summary

GS Paperboard & Packaging Group seeks a Customer Service Executive to handle order entry, confirm pricing and delivery dates, and manage printing specifications. The role involves liaising with customers about delivery schedules and inquiries, coordinating with Planning on inventory and production status, and preparing monthly DIFOT/BRM reports.

The ideal candidate has a Diploma, 2–3 years’ experience, is PC literate, and can communicate effectively in English, BM, and Chinese.

Qualifications

• Diploma holder with relevant background.
• Proficiency in PC and basic software.
• Strong communication and organizational abilities.
• Willingness to work long hours.
• Multilingual abilities including English, BM and Chinese.

Responsibilities

• Key customer orders into system with accurate selling price, delivery date and printing specs.
• Liaise with customers on delivery schedules and inquiries.
• Coordinate with Planning on inventory and production status.
• Prepare monthly DIFOT and BRM reports.
• Occasionally take over indoor senior executive—customer service tasks.
• Prepare quotations and ECN forms.
• Coordinate with warehouse on timely delivery after order confirmation.

Skills

PC literate

English

BM (Bahasa Malaysia)

Chinese

Communication skills

Education

Diploma

Job description

Job Description

1. Responsible for keying all of customer orders and to ensure everything is in order such as selling price, date of delivery, printing specification, sufficient lead-time.
2. Responsible to liaise with customer in respect of their delivery schedule and all incoming enquiries.
3. Responsible to liaise with Planning Department on the inventory and production planning status.
4. Responsible for the monthly report - DIFOT, BRM report
5. Responsible to take over Indoor Senior Executive - Customer Service job functions as and when necessary.
6. Responsible to prepare quotation, ECN form.
7. Responsible to liaise with warehouse Department on the delivery arrangement of customer's delivery on time.

Requirements

1. Minimum Diploma
2. Minimum 2-3 years experiences
3. Must be PC literate
4. Pleasant personality, well organized and good communication skills
5. Proficiency in speaking English, BM, Chinese and other dialects
6. Willing to work long hour
7. Chinese preferred