Customer Care Specialist - Fresh Graduates Welcome

RED CONTACT SDN. BHD.; Puchong; On-site; MYR 27,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental & optical

No midnight shifts

Company trips

Job summary

redCONTACT Sdn. Bhd. in Puchong is hiring Fresh Graduates and 2026 intake for a Customer Service Executive role at IOI Boulevard. This 12-month contract offers potential for permanent placement and a KPI-based allowance after confirmation.

You will handle inbound calls, provide accurate information, and resolve customer issues while enjoying medical coverage, dental and optical benefits, and other staff activities.

Qualifications

• Fresh graduates, unemployed, or recently retrenched encouraged to apply.
• Candidates with at least 1 year of customer service experience will have an added advantage.
• On-the-job training will be provided.
• 12-month contract with strong potential for permanent placement.

Responsibilities

• Handle inbound calls and respond promptly to customer inquiries and feedback regarding our products and services.
• Provide accurate information to customers and internal support teams.
• Effectively resolve customer issues or elevate them to the appropriate departments when needed.
• Ensure timely follow-ups while maintaining high service quality.
• Uphold professionalism and contribute to enhancing customer satisfaction.

Job description

redCONTACT Sdn. Bhd. in Puchong is hiring Fresh Graduates and 2026 intake for a Customer Service Executive role at IOI Boulevard. This 12-month contract offers potential for permanent placement and a KPI-based allowance after confirmation.

You will handle inbound calls, provide accurate information, and resolve customer issues while enjoying medical coverage, dental and optical benefits, and other staff activities.