Customer Experience Specialist

Luxe Union Sdn Bhd; Puchong; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Performance-based bonuses

Health and dental coverage

Career development

Work-life balance

Product discounts

Job summary

Luxe Union Sdn. Bhd. is seeking a Customer Service Executive to join our team in Puchong, Selangor. In this full-time role, you will respond to inquiries, process orders, and resolve issues to ensure timely, high-quality service.

The ideal candidate has at least 2 years in customer service, strong communication and problem-solving skills, and CRM proficiency. This position offers development opportunities, health benefits, and a supportive work environment.

Qualifications

• Excellent communication and interpersonal skills required.
• 2+ years of experience in customer service or call centre.
• Proficient with CRM software and handling multiple channels.
• Attention to detail and ability to multitask in a fast-paced environment.
• Positive attitude and commitment to outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Handle orders, returns, and complaints with accurate information.
• Provide solutions to ensure customer satisfaction and follow up on issues.
• Maintain detailed records of interactions and collaborate with teams to improve service.
• Identify opportunities to improve processes and customer service strategies.
• Support cross-functional teams to address customer concerns.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

CRM proficiency

Tools

CRM software

Job description

Luxe Union Sdn. Bhd. is seeking a Customer Service Executive to join our team in Puchong, Selangor. In this full-time role, you will respond to inquiries, process orders, and resolve issues to ensure timely, high-quality service.

The ideal candidate has at least 2 years in customer service, strong communication and problem-solving skills, and CRM proficiency. This position offers development opportunities, health benefits, and a supportive work environment.