Customer Engagement Executive

Confidential Jobs; Kuala Lumpur; On-site; MYR 47,000 - 71,000; Full time

Benefits offered by this job

Commission

KL office in Kuala Lumpur

Team environment

Career development opportunities

Job summary

Confidential Jobs in Kuala Lumpur is seeking a Customer Engagement Executive to drive outbound sales and nurture customer relationships. You will promote products, handle inquiries, and close deals over the phone, contributing to revenue targets.

The role suits individuals who enjoy fast-paced, target-driven environments and thrive on performance-based rewards. Strong communication and CRM proficiency are essential for success in this position.

Qualifications

• 2+ years of sales experience, preferably in telesales or inside sales.
• Strong communication and negotiation skills with the ability to persuade.
• Target-driven with a proven track record of meeting sales goals.

Responsibilities

• Conduct outbound calls to promote products and services to potential and existing customers.
• Identify customer needs and propose suitable solutions to drive sales.
• Build and maintain positive customer relationships through professional communication.
• Handle inquiries, objections and concerns confidently and professionally.
• Follow up on leads and opportunities in a timely manner.
• Process orders accurately and ensure all documentation is complete.
• Achieve individual sales targets and contribute to team objectives.
• Maintain records of customer interactions in the CRM system.

Skills

Communication

Negotiation

Persuasion

Rapport building

Target-driven

Learning agility

Tools

CRM systems

Basic computer apps

Job description

We are seeking a motivated and results-oriented Customer Engagement Executive to join our growing team. The successful candidate will be responsible for engaging prospective and existing customers, promoting products and services, generating sales opportunities, and achieving revenue targets through telephone-based sales activities.

This role is ideal for individuals who enjoy interacting with customers, thrive in a fast-paced environment, and are driven by performance-based rewards.

Key Responsibilities

• Conduct outbound calls to potential and existing customers to promote products and services.
• Identify customer needs and recommend suitable solutions to drive sales.
• Build and maintain positive customer relationships through professional and effective communication.
• Handle customer enquiries, objections, and concerns confidently and professionally.
• Follow up on leads and sales opportunities in a timely manner.
• Process customer orders accurately and ensure all required documentation is completed.
• Achieve individual sales targets and contribute to overall team objectives.
• Maintain accurate records of customer interactions and sales activities in the relevant system.
• Stay updated on product knowledge, promotions, and market developments.

Requirements

• At least 2 years of experience in sales, preferably in telesales, inside sales, or customer acquisition roles.
• Strong communication, negotiation, and persuasion skills.
• Target-driven with a proven ability to achieve sales goals.
• Ability to build rapport quickly and maintain strong customer relationships.
• Proficient in basic computer applications and CRM systems.
• Positive attitude, resilience, and willingness to learn.

Preferred Qualifications

• Experience in outbound sales or telemarketing environments.
• Previous exposure to KPI-driven or commission-based sales roles.
• Demonstrated success in meeting or exceeding sales targets.

Why Join Us?

• Attractive commission and reward structure.
• Supportive and collaborative team environment.
• Opportunities to develop your sales and customer engagement skills.
• Prime office location in the heart of Kuala Lumpur.