Customer Service Executive

Genkimed Sdn. Bhd.; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Career progression opportunities

Structured training & mentoring

Performance bonuses

Annual bonus

Annual leave

Medical and hospitalization leave

EPF

Job summary

Genkimed Sdn. Bhd. is seeking a front desk receptionist for a clinic in Kuala Lumpur. The role involves greeting patients, registering records, managing appointments, and handling inquiries via WhatsApp, phone, email and social media.

The ideal candidate is bilingual in English and Chinese, customer-service oriented, detail-focused, and able to work both independently and as part of a team. Fresh graduates are encouraged to apply.

Qualifications

• Excellent command of English and Chinese, both spoken and written.
• Strong communication and interpersonal skills.
• Friendly, professional and customer-service oriented.
• Responsible, detail-oriented and well organised.
• Positive attitude, proactive and willing to learn.
• Able to work independently and as part of a team.
• Basic computer skills and comfortable communicating through WhatsApp.
• Customer service, reception, hospitality or clinic experience is an advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Greet and assist patients professionally at the front desk.
• Register patients and maintain accurate patient records.
• Manage appointments, confirmations, rescheduling and reminders.
• Handle customer enquiries via WhatsApp, phone, email and social media.
• Provide professional and friendly customer service throughout the patient journey.
• Collect consultation and treatment payments and issue receipts.
• Coordinate patient flow with doctors and clinic staff.
• Follow up with patients regarding appointments and treatment plans.
• Perform general reception and administrative duties.
• Support smooth day-to-day clinic operations.
• Maintain strict confidentiality of patient information.

Skills

Bilingual English/Chinese

Strong communication

Customer-service oriented

Teamwork

Independent work

WhatsApp communication

Education

High school diploma or equivalent

Tools

MS Office

WhatsApp

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Excellent command of English and Chinese, both spoken and written.

Strong communication and interpersonal skills.

Friendly, professional and customer-service oriented.

Responsible, detail-oriented and well organised.

Positive attitude, proactive and willing to learn.

Able to work independently and as part of a team.

Basic computer skills and comfortable communicating through WhatsApp.

Customer service, reception, hospitality or clinic experience is an advantage.

Fresh graduates are encouraged to apply.

Requirement

• Excellent command of English and Chinese, both spoken and written.
• Strong communication and interpersonal skills.
• Friendly, professional and customer-service oriented.
• Responsible, detail-oriented and well organised.
• Positive attitude, proactive and willing to learn.
• Able to work independently and as part of a team.
• Basic computer skills and comfortable communicating through WhatsApp.
• Customer service, reception, hospitality or clinic experience is an advantage.
• Fresh graduates are encouraged to apply.

Responsibility

• Greet and assist patients professionally at the front desk.
• Register patients and maintain accurate patient records.
• Manage appointments, confirmations, rescheduling and reminders.
• Handle customer enquiries via WhatsApp, phone, email and social media.
• Provide professional and friendly customer service throughout the patient journey.
• Collect consultation and treatment payments and issue receipts.
• Coordinate patient flow with doctors and clinic staff.
• Follow up with patients regarding appointments and treatment plans.
• Perform general reception and administrative duties.
• Support smooth day-to-day clinic operations.
• Maintain strict confidentiality of patient information.

Benefits

• Clear Career Advancement Opportunities
• Long-Term Career Growth
• Opportunity to Progress into Senior / Leadership Roles
• Structured Training & Mentoring
• Performance Bonus
• Annual Bonus
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Overtime Pay