Customer Care Executive

Medisgo Sdn Bhd; Seberang Perai; On-site; MYR 22,000 - 31,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual Leave

Medical Leave

Job summary

Jora Malaysia is seeking a patient liaison to assist Indonesian patients with hospital registration and appointments. This on-site role requires excellent multilingual communication and compassionate service.

You will escort patients, coordinate with doctors and staff, and respond to WhatsApp messages for updates, with preference for candidates experienced in healthcare or hospitality.

Qualifications

• Malaysian-only requirement
• Fluent in Mandarin/Bahasa Indonesia/Bahasa Malaysia and English
• Comfortable with extensive walking and being on your feet for most of the day
• Strong communication and interpersonal skills
• Patient, empathetic, and service-oriented mindset
• Able to multitask and stay responsive on WhatsApp throughout the day
• Prior experience in customer service, hospitality, or healthcare is an advantage
• Willing to be based on-site at the hospital

Responsibilities

• Assist Indonesian patients with hospital registration and admission procedures
• Accompany and guide patients to their doctor appointments and consultations
• Meet and greet patients, providing warm and attentive support throughout their visit
• Address and resolve patient concerns and queries promptly and professionally
• Liaise with hospital staff, doctors, and internal teams to coordinate patient care
• Monitor and respond promptly to WhatsApp group messages for patient coordination and updates
• Provide translation/interpretation support as needed (Bahasa Indonesia/Bahasa Malaysia/Mandarin preferred)

Skills

Mandarin

Bahasa Indonesia

Bahasa Malaysia

English

Communication Skills

Customer Service

Empathetic

Multitasking

On-site Presence

Walking/Endurance

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fluent in Mandarin/Bahasa Indonesia/Bahasa Malaysia and English (additional languages a plus)

Comfortable with extensive walking and being on your feet for most of the day

Strong communication and interpersonal skills

Patient, empathetic, and service-oriented mindset

Able to multitask and stay responsive on WhatsApp throughout the day

Prior experience in customer service, hospitality, or healthcare is an advantage

Willing to be based on-site at the hospital

Requirement

• Look for Malaysian Only

• Fluent in Mandarin/Bahasa Indonesia/Bahasa Malaysia and English (additional languages a plus)

• Comfortable with extensive walking and being on your feet for most of the day

• Strong communication and interpersonal skills

• Patient, empathetic, and service-oriented mindset

• Able to multitask and stay responsive on WhatsApp throughout the day

• Prior experience in customer service, hospitality, or healthcare is an advantage

• Willing to be based on-site at the hospital

Responsibility

• Assist Indonesian patients with hospital registration and admission procedures

• Accompany and guide patients to their doctor appointments and consultations

• Meet and greet patients, providing warm and attentive support throughout their visit

• Address and resolve patient concerns and queries promptly and professionally

• Liaise with hospital staff, doctors, and internal teams to coordinate patient care

• Monitor and respond promptly to WhatsApp group messages for patient coordination and updates

• Provide translation/interpretation support as needed (Bahasa Indonesia/Bahasa Malaysia/Mandarin are preferred)

Benefits

• EPF
• SOCSO
• EIS
• Annual Leave
• Medical Leave