CUSTOMER SERVICE EXECUTIVE

Premier Farnell; Penang; On-site; MYR 30,000 - 54,000; Full time

Job summary

Premier Farnell is seeking a Customer Service Executive in Penang, Malaysia. You will respond to customer inquiries, expedite critical orders, and communicate dispositions while researching and resolving issues and orders.

You will support sales teams and external customers with quotes, order tracking, invoicing, returns, and discrepancy resolution. You may also participate in process improvements and cross‑department collaboration.

Qualifications

• Minimum of two years' related experience.
• High School Diploma or equivalent.
• Must have computer, email, phone, communication and problem solving skills.
• May require fluency in more than one language.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Expedite critical orders and track status.
• Prepare quotes and manage invoices, returns and credits.
• Investigate and resolve customer complaints in line with company policies.
• Maintain and update electronic and/or hard copy records.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Language skills

Education

High School Diploma

Tools

Email systems

CRM software

Computer literacy

Phone handling

Job description

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience:

• Typically requires a minimum of two years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

What can I earn as a Customer Service Executive