Customer Service Executive (Call Centre) Mandarin Support

Log In Services Sdn Bhd; Kuala Lumpur; On-site; MYR 35,000 - 45,000; Full time

Benefits offered by this job

Full training

Career progression

Job summary

Log In Services Sdn Bhd, a trusted call centre and business outsourcing company, invites applications for a Customer Service Executive (Call Centre) in Bangsar South. Fresh graduates and SPM leavers are welcome; full training will be provided and a clear path to promotion exists.

The monthly package ranges from RM3,100 to RM4,000 with additional incentives. Applicants should speak Mandarin and communicate in English or Bahasa Malaysia.

Qualifications

• Speak Mandarin fluently to effectively communicate with Mandarin-speaking clients.
• Good communication and interpersonal skills.

Responsibilities

• Handle customer enquiries through phone and digital channels.
• Provide accurate information and suitable solutions.
• Assist customers with account, product and service enquiries.
• Follow up on customer requests and unresolved cases.
• Record and update customer interactions accurately in the system.
• Meet service quality, customer satisfaction and performance targets.

Skills

Mandarin Chinese

English communication

Bahasa Malaysia

Job description

Customer Service Executive (Call Centre)

Are you fluent in (普通话) and looking to build a stable career in customer service?

Join our growing call centre team in Bangsar South and develop your communication and customer service skills in a supportive working environment. Fresh graduates and SPM leavers are welcome to apply, and full training will be provided.

Job Highlights

Total monthly package: RM3,100–RM4,000

Additional monthly KPI and performance incentives

Monday to Friday working schedule

Stable working hours with no night shift

Full training and ongoing coaching provided

Clear career progression and promotion opportunities

Office located near LRT Kerinchi, Bangsar South

Key Responsibilities

Handle customer enquiries through phone and digital channels

Provide accurate information and suitable solutions

Assist customers with account, product and service enquiries

Follow up on customer requests and unresolved cases

Record and update customer interactions accurately in the system

Meet service quality, customer satisfaction and performance targets

Requirements

Able to speak (普通话) confidently. We are seeking candidates proficient in (普通话) to effectively communicate with Mandarin-speaking clients.

Able to communicate in English or Bahasa Malaysia

Good communication and interpersonal skills

Positive attitude and willingness to learn

Comfortable working in a fast-paced call centre environment

Customer service or call centre experience is an advantage but not required

Why Join Us?

No previous call centre experience required

Structured onboarding and practical training

Attractive salary package and performance incentives

Supportive Team Leaders and colleagues

Opportunities to progress to Senior Executive or Team Leader

Log In Services Sdn Bhd is a trusted call center and business outsourcing company specializing in telemarketing, telesales, customer support, and virtual assistant solutions. Since our launch in 2015, backed by over 15 years of industry experience, we have helped businesses grow through skilled people, advanced call center technology, and a strong focus on customer experience. We are committed to delivering flexible, results-driven solutions that improve efficiency, support growth, and create meaningful career opportunities. Join us and be part of a company that values teamwork, excellence, and continuous growth.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?