Customer Service Executive

Orient AMG Sdn Bhd; Klang City; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Annual bonus

Company trips

Dental coverage

Job summary

Orient AMG Sdn Bhd is seeking a Customer Service Executive in Klang to support logistics operations and customer relations. The role emphasizes coordinating shipments, updating clients on freight status, and promoting service solutions. Mandarin fluency is required for Mandarin-speaking customers.

Ideal candidates have 1–5 years in freight/logistics and a proactive, team-oriented mindset. Fresh graduates with the right attitude are encouraged to apply.

Qualifications

• Excellent customer service and communication skills.
• Mandarin proficiency is a MUST to deal with Mandarin-speaking customers.
• 1–5 years of experience in related field preferred; fresh graduates considered.

Responsibilities

• Maintain and enhance customer relationships.
• Coordinate shipments and update freight status to customers.
• Promote the value of services and solutions to enhance brand image.
• Identify and implement process improvements to improve customer experience.
• Communicate with clients via phone, messaging apps (e.g., WhatsApp, WeChat).

Skills

Customer service

Mandarin language

Tools

MS Office

Job description

Join Our Dynamic Team at Orient AMG Sdn Bhd!

Are you passionate about logistics and customer service? Do you thrive in a fast-paced environment? Orient AMG Sdn Bhd is seeking a dedicated and proactive Customer Service Executive to join our team. If you're ready to take your career to the next level, we want to hear from you!

Why Orient AMG Sdn Bhd?

Innovative Environment: Work in a fast-paced, dynamic industry with opportunities for growth and development.

Supportive Team: Join a team that values collaboration, customer service, and continuous improvement.

Career Growth: Opportunities for career advancement within the company.

Competitive Salary: Attractive salary package with added benefits.

Qualifications & Experience:

Junior/Senior Executive: Preferably specialized in Freight Forwarding, Logistics, Supply Chain, or equivalent.

Experience Advantage: Coordinating with hauliers, forwarding agents, and dealing with shipping liners is a plus.

Work Experience: At least 1-5 years of experience in a related field preferred. Fresh graduates with the right composure and attitude are also encouraged to apply.

Adaptability: Ability to work in a fast-moving and changing environment.

Communication Skills: Excellent customer service and communication skills. Proficiency in Mandarin is a MUST to deal with Mandarin speaking customer.

Team Player: Strong team player, customer, and service-oriented.

Problem Solving: Proactive, mature thinking, and good problem-solving skills.

Computer Proficiency: Good computer proficiency in MS Office.

Tasks & Responsibilities:

Customer Relationship: Maintain and enhance customer relationships.

Shipment Coordination: Coordinate shipments, check, and update freight status to customers.

Service Promotion: Promote the value of our services and products, enhancing brand image and providing quality logistics solutions.

Process Optimization: Optimize existing processes within the company and actively enhance the customer’s experience.

Client Communication: Actively communicate with clients using phone messaging apps such as WhatsApp, WeChat, and Tracking.

Healthcare: Medical coverage.

Annual Bonus: Yearly bonus to reward your hard work.

Company Trips: Annual company trip for team bonding and relaxation.

Dental Coverage: Dental allowance to keep your smile healthy.