Customer Care Representative

20dB Therapy Tree; Kuching; On-site; MYR 28,000 - 39,000; Full time

Job summary

20dB Therapy Tree is seeking a friendly, organized Customer Care Executive/Assistant to be the first point of contact for clients. You will support therapists, manage appointments, handle administration, and maintain a clean reception area to ensure smooth daily operations in a healthcare and retail setting.

The role suits someone who enjoys interacting with people, is detail-oriented, and committed to outstanding service.

Qualifications

• Min: Diploma. Degree holders are welcome to apply.
• At least one (1) year of experience in a customer service position in a retail outlet/ healthcare/ services industry is preferred.
• Good command of English, Bahasa Malaysia
• Proficiency in Microsoft Office and design applications.
• Able to work with diverse groups of clients.

Responsibilities

• Provide administrative support to all therapists.
• Attend to walk-in clients and handle enquiries professionally while managing appointments and registering new clients with appropriate service briefings.
• Remind clients of follow-up appointments and reschedule when necessary.
• Address clients' concerns and queries promptly, offering appropriate guidance or escalation when needed.
• Collect client feedback and direct client complaints to the appropriate channel.
• Maintain accurate client records, update databases, and ensure proper handling of financial data.
• Manage billing, invoicing, and payment collection in a timely manner.
• Support in marketing, promotional efforts, including event coordination, client follow-up programs, client retention/ loyalty programs when required.

Skills

Customer service

Microsoft Office

English

Bahasa Malaysia

Design tools

Education

Diploma

Bachelor's degree

Tools

Design applications

Job description

We are looking for a friendly, organized, and customer-focused Customer Care Executive / Customer Care Assistant to join our team. In this role, you will be the first point of contact for our clients, ensuring they receive a warm welcome and excellent service throughout their journey with us. You will play a key role in supporting therapists, managing appointments, handling administrative duties, maintaining a clean and hygienic reception and workspace, and ensuring the smooth daily operation of the outlet. This role is ideal for someone who enjoys interacting with people, is detail-oriented, and is passionate about delivering excellent customer service in a healthcare and retail environment.

What You’ll Be Doing

Provide administrative support to all therapists.

Attend to walk-in clients and handle enquiries professionally while managing appointments and registering new clients with appropriate service briefings.

Remind clients of follow-up appointments and reschedule when necessary.

Address clients' concerns and queries promptly, offering appropriate guidance or escalation when needed.

Collect client feedback and direct client complaints to the appropriate channel.

Maintain accurate client records, update databases, and ensure proper handling of financial data.

Manage billing, invoicing, and payment collection in a timely manner.

Support in marketing, promotional efforts, including event coordination, client follow-up programs, client retention/ loyalty programs when required.

What We’re Looking For

Min: Diploma. Degree holders are welcome to apply.

At least one (1) year of experience in a customer service position in a retail outlet/ healthcare/ services industry is preferred.

Good command of English, Bahasa Malaysia

Proficiency in Microsoft Office and design applications.

Able to work with diverse groups of clients.

Who You Are

Friendly, professional, and customer-oriented.

Organised with good attention to detail.

A proactive and responsible team player.

Able to communicate effectively with people from diverse backgrounds.

Committed to providing excellent customer service.

Comfortable working in a dynamic and client-facing environment.

Why Join Us?

A friendly and supportive work environment.

Opportunities to grow your customer service and administrative skills.

Exposure to the healthcare and retail industry.

Continuous learning and professional development opportunities.

The opportunity to make a meaningful impact on our clients' experience.

Compensation Philosophy

Our compensation philosophy is built around delivering exceptional customer service while supporting efficient outlet operations. We aim to offer competitive compensation that reflects each individual's skills, experience, and contribution, complemented by performance incentives that recognise service excellence, teamwork, operational efficiency, and customer satisfaction. At the same time, we place strong emphasis on professionalism, integrity, and maintaining a positive experience for every client.