CUSTOMER SERVICE EXECUTIVE

Teckwah Paper Products; Alor Gajah; On-site; MYR 33,000 - 61,000; Full time

Job summary

Teckwah Paper Products in Alor Gajah, Melaka is seeking a capable Customer Service Coordinator to coordinate with internal teams and external customers, ensuring timely order fulfilment and clear communication of schedules. The role requires multilingual abilities and strong office software skills.

The ideal candidate holds a Diploma or Bachelor's Degree, with a minimum of 2 years' experience; fresh graduates are encouraged to apply.

Qualifications

• Diploma or Bachelor's Degree, or higher.
• Proficiency in English, Bahasa Malaysia and Mandarin.
• At least 2 years' work experience; fresh graduates welcome.
• Proficient in Microsoft Office (Excel, Word).
• Knowledge of customer service principles and administrative procedures.

Responsibilities

• Coordinate with internal and external customers to meet expectations.
• Communicate and cascade workflows to Sales, Planning and support, Quality, Production, Warehouse and Traffic & Finance.
• Actively engage with customers to build strong relationships.
• Timely fulfilment of customers' orders and communication of schedule changes.
• Prepare reports and proposals for customers as required.
• Promote a positive image of the company's services.
• Execute tasks set by HOD and update progress.

Skills

English

Bahasa Malaysia

Mandarin

Education

Diploma or Bachelor's Degree

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Teckwah Paper Products - Alor Gajah, Melaka

Provide full support in business operation team.

To coordinate and liaise closely with internal and external customers in meeting expectations.

Ensure communication and workflow are cascaded from customers to respective department involved i.e. Sales, Planning and support, Quality, Production , Warehouse and traffic & Finance.

Actively engage with customers to establish strong bonding and maintain good business relationship.

Timely fulfilment customers' orders and communicate of schedule revised & ad-hoc request.

Prepare and provide reports and proposals to customers as required.

To promote positive image of company services.

To execute tasks set by HOD and update progressively.

PRE-REQUISITE:

Possess at least Diploma or Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

Good command of written and spoken English, Bahasa Malaysia & Mandarin. Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients.

At least 2 year working experience. Fresh graduates are encourage to apply too.

Familiar with Microsoft Office tools (e.g. Excel, MS World etc).

Knowledge of customer service principles and practices, relevant computer applications and administrative procedures.

Highly motivated and result driven, sensitive in new business opportunity.