Customer Service Engineer

SILICONWARE PRECISION MALAYSIA SDN. BHD.; Batu Kawan; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Free accommodation

Training allowance

Round-trip airfare

Job summary

SILICONWARE PRECISION MALAYSIA Sdn. Bhd. in Penang seeks a customer-facing engineer to manage engineering and quality requirements, liaise with customers, and support sales teams.

You will consolidate customer feedback, monitor complaints through closure, and participate in regular engineering meetings to align with NPIs and business changes. Fresh graduates welcome; multilingual English and Chinese abilities are valued.

Qualifications

• Bachelor degree or above in Engineering, Science, or a related discipline.
• Experience in the semiconductor industry, PM, or customer service is preferred.
• Good command of English and Chinese for effective customer communication.
• Fresh graduates welcome; candidates with 4+ years of relevant work experience are preferred.

Responsibilities

• Engage with customers on NPI/NPNT projects and monitor engineering progress and customer requirements.
• Monitor key engineering lots and performance metrics (CPK, FT Yield, RA).
• Handle quotation activities and Price Review-related tasks.
• Monitor engineering and quality requirements and facilitate communication among factory, customers, and sales teams.
• Register and monitor customer complaints through to closure and coordinate with BUs on quality issues.

Skills

PM experience

Customer service

Communication

Cross-cultural communication

Education

Bachelor degree in Engineering/Science or related

Job description

3-6 months of training in Taiwan will be arranged. During the training period, free accommodation, training allowances, and complimentary round-trip airfare will be provided.

1. (1)Manage engineering and quality-related requirements and facilitate communication among the factory, customers, and sales teams.
2. (2)Consolidate and consolidate key customer requests, complaints, and feedback to ensure appropriate factory attention and follow-up.
3. (3)Maintain and develop customer relationships, and conduct benchmarking of customer and competitor information.
4. (4)Coordinate customer visits and related agendas, and participate in key engineering and quality activities to understand business changes and customer needs.
5. (5)Register and monitor customer complaints through to closure.
6. (6)Assist production lines and relevant departments in handling customer complaints and quality issues, following up on responses and taking appropriate damage control actions.
7. (7)Participate in regular engineering and quality meetings (conference calls and engineering meetings) to stay informed of NPI status and customer requirements.
8. (8)Perform other duties as assigned by the supervisor.

1. (1)Engage with customers on NPI/NPNT projects and monitor engineering progress and customer requirements.
2. (2)Monitor key engineering lots and experimental lot progress and performance, including CPK, FT Yield, and RA Results.
3. (3)Handle quotation activities and Price Review-related tasks.
4. (4)Monitor engineering and quality requirements and facilitate communication among the factory, customers, and sales teams.
5. (5)Consolidate and consolidate key customer requests, complaints, and feedback to ensure appropriate factory attention and follow-up.
6. (6)Maintain and develop relationships with mid- to senior-level customers, and conduct benchmarking of customer and competitor information.
7. (7)Register and monitor customer complaints through to closure, and coordinate with BUs on related quality issues.
8. (8)Follow up on the progress and responses from relevant departments and take appropriate damage control actions to prevent further impact.
9. (9)Participate in regular engineering meetings (conference calls and engineering meetings).
10. (10)Drive standardization of customer service processes and develop customer-specific processes when required.
11. (11)Guide and support new team members, and perform other duties as assigned by the supervisor.

Qualifications and experience：

Bachelor degree or above in Engineering, Science, or a related discipline.

Experience in the semiconductor industry, project management (PM), or customer service is preferred.

Good command of English and Chinese, with the ability to effectively communicate with customers in English and Chinese.

Fresh graduates are welcome; Candidates with 4+years of relevant work experience are preferred.

Salary will be determined based on the candidate's years of experience and relevant work experience.