Customer Service - Ecommerce (Contract)

Sunway Multicare Pharmacy; Puchong; Presencial; MYR 27.000 - 45.000; Jornada completa

Descripción de la vacante

Sunway Multicare Pharmacy is hiring for an E-commerce Customer Service & Operations Support role in Malaysia. The successful candidate will handle customer enquiries across Shopee, Lazada, TikTok Shop and Brand.com, manage disputes and appeals, and oversee product listings and expiry checks.

Fresh graduates are welcome. Strong English writing and organizational skills are essential, with proficiency in Microsoft Office and the ability to work Saturdays (half day).

Formación

• Minimum SPM, Diploma, or equivalent.
• Fresh graduates are welcome to apply.
• Basic computer skills with proficiency in Microsoft Office.
• Good English communication and writing skills.
• Strong organizational and time management skills.
• Good attention to detail when handling orders and product checking.
• Ability to work independently and collaboratively in a team environment.
• Able to work on Saturdays (half day).

Responsabilidades

• Provide customer service across e-commerce platforms (Shopee, Lazada, TikTok Shop, Brand.com).
• Handle customer enquiries and provide accurate product and order information.
• Manage marketplace disputes and appeals; monitor progress.
• Oversee returned parcel management and liaise with warehouse/ops teams.
• Upload and maintain product listings across platforms; ensure accuracy.
• Perform monthly expiry checks on e-commerce inventory.
• Assist with daily e-commerce operations and related admin tasks.

Conocimientos

English communication

Writing skills

Organizational skills

Time management

Attention to detail

Teamwork

Independent work

Educación

SPM/ Diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

This role is responsible for providing customer service and operational support across e-commerce platforms, including customer enquiries, marketplace disputes and appeals, returned parcel management, product listing, and expiry checks, to ensure timely customer support, accurate product information, and smooth e-commerce operations.

Key Responsibilities

1. E-commerce Customer Service

Handle and respond to customer enquiries through Shopee, Lazada, TikTok Shop, and the official Brand.com website chat promptly and professionally.

Provide accurate and relevant information on products, order status, deliveries, promotions, refunds, returns, and other customer-related enquiries.

Manage and follow up on marketplace disputes involving orders, returns, refunds, delivery issues, and other related matters.

Prepare and submit appeals against marketplace penalty points, where applicable, and monitor their progress.

3. Returned Parcel Management

Track and monitor returned parcels across all e-commerce marketplace platforms.

Liaise with the relevant warehouse and operations teams to ensure returned parcels are received and processed appropriately.

Verify the condition and quantity of returned items against the corresponding order details.

Investigate and follow up on discrepancies, missing items, damaged products, and other return-related issues.

Ensure refunds, replacements, and other required resolutions are followed up and completed within the stipulated timelines.

4. Product Listing & Uploading

Upload, update, and maintain product listings across Shopee, Lazada, TikTok Shop, and Brand.com.

Ensure all product details, descriptions, images, pricing, promotional information, SKUs, stock availability, and other relevant listing information remain accurate and up to date.

5. Product Expiry Check

Perform monthly expiry checks on e-commerce inventory and products to ensure proper monitoring of product shelf life.

6. General E-commerce Operations

Assist with daily e-commerce operations and related administrative duties to support smooth business operations.

Perform any other duties and responsibilities assigned by Management from time to time.

Job Requirements

Minimum SPM, Diploma, or equivalent.

Fresh graduates are welcome to apply.

Basic computer skills with proficiency in Microsoft Office.

Good English communication and writing skills.

Strong organizational and time management skills.

Good attention to detail when handling orders and product checking.

Ability to work independently and collaboratively in a team environment.

Able to work on Saturdays (half day).