Admin & Customer Service Executive (E-commerce Support)

Skinmade; Petaling Jaya; On-site; MYR 33,000 - 47,000; Full time

Job summary

Skinmade is seeking a proactive Admin cum Customer Service Executive to support daily operations and enhance customer experience in a fast-paced e-commerce environment. The role blends admin tasks with order processing, invoicing, and coordination with logistics to ensure smooth deliveries.

Ideal candidates are detail-oriented, well-organized, and effective communicators who can multitask across email, chat, and phone while maintaining confidentiality of sensitive information.

Qualifications

• Experience in admin and customer service within an e-commerce or online business.
• Ability to manage invoices and basic bookkeeping tasks.
• Strong communication and organizational skills.

Responsibilities

• Respond promptly to customer inquiries via email, chat, or phone (e.g., Shopee, TikTok, website).
• Handle order processing, returns, exchanges, and after-sales service.
• Liaise with logistics partners for deliveries, pickups, and courier arrangements.
• Maintain a high standard of customer satisfaction and service professionalism.
• Manage daily office operations, including filing, data entry, and document control.
• Issue invoices, prepare account statements, and assist in basic bookkeeping tasks (e.g., expense claims, reimbursements).
• Handle incoming/outgoing mail, packages, and courier coordination.
• Draft correspondence, reports, and presentations as needed.
• Organize appointments, meetings, travel arrangements, and event logistics.
• Maintain proper records, inventory, and office supplies.
• Ensure confidentiality when handling sensitive documents or internal information.
• Provide administrative support to internal teams, including minute-taking and follow-ups.

Skills

Communication

Multitasking

Organization

Detail-oriented

Tools

Microsoft Office

Invoicing software

Job description

We are seeking a proactive and detail-oriented Admin cum Customer Service Executive to support our daily operations and customer experience. This role combines general administrative duties with e-commerce customer service support, ensuring smooth coordination between internal teams, customers, and logistics. The ideal candidate is organized, communicative, and able to multitask efficiently in a fast-paced or online business environment.

Key Responsibilities:

Customer Service & E-commerce Support

• Respond promptly to customer inquiries via email, chat, or phone (e.g., Shopee, TikTok, website).
• Handle order processing, returns, exchanges, and after-sales service.
• Liaise with logistics partners for deliveries, pickups, and courier arrangements.
• Maintain a high standard of customer satisfaction and service professionalism.

Administrative Support

• Manage daily office operations, including filing, data entry, and document control.
• Issue invoices, prepare account statements, and assist in basic bookkeeping tasks (e.g., expense claims, reimbursements).
• Handle incoming/outgoing mail, packages, and courier coordination.
• Draft correspondence, reports, and presentations as needed.

Office & Operations Management

• Organize appointments, meetings, travel arrangements, and event logistics.
• Maintain proper records, inventory, and office supplies.
• Ensure confidentiality when handling sensitive documents or internal information.
• Provide administrative support to internal teams, including minute-taking and follow-ups.