Customer Service & Delivery Coordinator

Wong Engineering Corporation Bhd; Kedah; On-site; MYR 40,000 - 60,000; Full time

Job summary

WONG ENGINEERING CORPORATION BHD in Kedah seeks a detail-oriented operations coordinator to manage customer orders and delivery coordination. You will liaise with customers on purchase orders, generate standard orders in EPICOR, and work with warehouse and planning teams to meet delivery dates and resolve issues.

Fluency in English and Bahasa Malaysia is required. Additionally, you will prepare periodic reports on billing, inventory, and forecasts, and participate in meetings to support

Qualifications

• Proficiency in English and Bahasa Malaysia required.
• Mandarin is an advantage.
• Experience with ERP/order processing is desirable.

Responsibilities

• Liaise with customer on confirmed purchase orders.
• Generate standard orders in EPICOR after receiving POs.
• Review finish good balance and arrange delivery with warehouse.
• Notify planner to obtain target delivery date when stock is short.
• Follow up with planner on delivery date.
• Notify customer of delivery status.
• Coordinate delivery with warehouse.
• Handle customer complaints after delivery.
• Notify departments upon receiving complaints.
• Prepare weekly/monthly reports (billing, FG, inventory, forecasts, Interco pricing).
• Attend internal or external meetings.
• Perform other tasks as assigned by Management.
• Follow environmental policies and regulatory requirements.

Skills

English proficiency

Bahasa Malaysia proficiency

Mandarin (advantage)

EPICOR familiarity

Tools

EPICOR

Job description

WONG ENGINEERING CORPORATION BHD in Kedah seeks a detail-oriented operations coordinator to manage customer orders and delivery coordination. You will liaise with customers on purchase orders, generate standard orders in EPICOR, and work with warehouse and planning teams to meet delivery dates and resolve issues.

Fluency in English and Bahasa Malaysia is required. Additionally, you will prepare periodic reports on billing, inventory, and forecasts, and participate in meetings to support