Customer Service & Defect Management Lead

OIB Group; Sungai Petani; Presencial; MYR 120.000 - 160.000; Jornada completa

Descripción de la vacante

OIB Group in Kedah seeks a senior leader to head the Customer Service Department for housing projects, directing purchaser inquiries, complaints, VP, defect rectification, and post-handover services while ensuring compliance and quality.

The role requires coordinating across Construction, Legal, Finance, QAQC and other teams, setting KPIs, monitoring performance, and guiding continuous improvement in handover and defect processes.

Formación

• Diploma or degree in Property Management, Construction, Engineering, or related field.
• Minimum 5 years of housing customer service or defect management experience.
• Strong knowledge of VP, DLP, building defects, and SPA requirements.
• Excellent written and verbal communication in English and Bahasa Malaysia.

Responsabilidades

• Lead the customer service team to provide efficient and professional service.
• Establish customer service procedures, standards, and KPIs.
• Handle escalated complaints and ensure timely resolution.
• Monitor customer feedback and improve service quality.
• Coordinate VP and handover activities with relevant departments.
• Manage defect inspection, rectification, and reporting during DLP.
• Coordinate with Legal on complaints and disputes.
• Report on VP, complaints, and costs.

Conocimientos

Leadership

Communication

Team management

Problem-solving

Complaint handling

MS Office

Report writing

Educación

Diploma/Degree in Property Management

Herramientas

Microsoft Office

Descripción del empleo

OIB Group in Kedah seeks a senior leader to head the Customer Service Department for housing projects, directing purchaser inquiries, complaints, VP, defect rectification, and post-handover services while ensuring compliance and quality.

The role requires coordinating across Construction, Legal, Finance, QAQC and other teams, setting KPIs, monitoring performance, and guiding continuous improvement in handover and defect processes.