Customer Experience & Quality Assurance Executive

Sunway Property; Iskandar Puteri; On-site; MYR 45,000 - 78,000; Full time

Job summary

Sunway Group is seeking an experienced Customer Service Executive to attend purchaser queries and oversee complaints, ensuring satisfaction with completed properties. You will coordinate inspections, track rectification status, and liaise with project teams to uphold QESHMS compliance.

Ideal candidates have a degree in engineering or construction management and at least three years in customer service or quality assurance within property development.

Qualifications

• Degree in Engineering, Construction Management or equivalent.
• Minimum 3 years of experience in customer service, quality assurance, or related field.
• Prior experience in the property development industry is an added advantage.
• Knowledge of QESH Management, HIRARC, EHS legal requirements and practices.

Responsibilities

• Attend and follow up on purchaser queries and complaints to improve engagement and satisfaction.
• Schedule and carry out Pre-Delivery Inspection of completed products before CPC.
• Attend joint inspections during VP and update customers on rectification status.
• Monitor rectification work and liaise with relevant teams and contractors.
• Maintain records to ensure complaints are closed within required timeframes.
• Analyse complaint data and update stakeholders on quality performance.
• Support customer service programs and resident/community activities.

Skills

Communication skills

Customer-oriented

Interpersonal skills

Education

Degree in Engineering, Construction Management or equivalent

Job description

Sunway Group is seeking an experienced Customer Service Executive to attend purchaser queries and oversee complaints, ensuring satisfaction with completed properties. You will coordinate inspections, track rectification status, and liaise with project teams to uphold QESHMS compliance.

Ideal candidates have a degree in engineering or construction management and at least three years in customer service or quality assurance within property development.