Executive, Resident Care

Sime Darby Property; Selangor; On-site; MYR 78,000 - 106,000; Full time

Job summary

Sime Darby Property is seeking a diligent professional to support the Manager, Resident Care across a group of Business Units in handover and defect rectification during the Defect Liability Period (DLP). The role focuses on coordinating day-to-day handover activities, tracking progress, and preparing reports to ensure timely resolution in line with SOPs and SDP requirements, keeping purchasers informed.

Responsibilities include policy implementation, HOVP coordination, defect tracking, site

Qualifications

• Degree or Diploma in a relevant field.
• At least 3–5 years of relevant working experience in property development, construction or building management, preferably in handover, defect management or customer care.

Responsibilities

• Coordinate handover and defect rectification across Business Units according to SOP and SDP requirements.
• Support HOVP activities, including coordinating handover schedules and purchaser appointments.
• Register, track and follow up on defect complaints during the DLP and ensure contractor attendance.
• Arrange and attend joint site inspections and prepare inspection records with photos and findings.
• Compile daily/weekly progress and prepare KPI reports for management review.
• Attend purchaser enquiries and liaise with house owners on disputes and escalations.
• Coordinate with external and internal parties on day-to-day handover and rectification matters.
• Track handover and rectification expenses for the Resident Care budget and provide cost records.

Education

Degree or Diploma in Civil Engineering, Building Surveying, Construction Management, Architecture, Real Estate Management or any relevant qualification in property development

Job description

To support the Manager, Resident Care across a group of Business Units to support the handover of vacant possession (HOVP) and post-handover defect rectification during the Defect Liability Period (DLP). The role coordinates day-to-day handover and defect rectification activities, tracks progress and prepares reports, ensures works are completed in accordance with SOP and SDP requirements, and keeps purchasers and all relevant parties informed for timely resolution.

Job Responsibilities

1. Policy & Compliance

• Implement policies, procedures, SOPs, activities and instructions as relevant and required by Sime Darby Property (SDP) related to handover and defect rectification across the Business Units.
• Maintain proper documentation and records in accordance with SOPs, and highlight gaps or improvement opportunities in processes, forms and reporting templates to the Manager, Resident Care.

2. Handover of Vacant Possession (HOVP) Support

• Support the Manager, Resident Care and Township & Community Services (TCS) teams in HOVP activities, including coordination of handover schedules and purchaser appointments.
• Coordinate key collection and ensure handover documentation is complete, accurate and properly filed across the Business Units.
• Register, track and follow up on defect complaints received during the Defect Liability Period (DLP), ensuring each case is assigned and attended to by the contractor.
• Monitor progress of defect rectification works by contractors as per S.O.’s certification, and highlight works that are delayed or not attended to within the stipulated timelines.
• Ensure all defect complaint forms are duly endorsed by purchasers for satisfactory completion and compiled for the Manager’s review before the Certificate of Making Good Defects (CMGD) is issued by the S.O.
• Record contractor performance in rectification works and provide supporting information to the Manager for any action on non-performing contractors.

4. Joint Site Inspections

• Arrange and attend joint site inspections with the S.O., consultants and contractors before defect rectification works commence and upon their satisfactory completion.
• Prepare inspection records, including photographs and findings, and follow up on outstanding items.

5. Progress Tracking & Reporting

• Compile and update handover and defect rectification progress daily and consolidate daily and weekly inputs from Business Unit teams.
• Prepare data, analysis and draft reports on key performance indicators (e.g. handover progress, defect closure rate, rectification turnaround time and purchaser satisfaction) for the Manager’s review and management reporting.
• Maintain and update the defect and handover tracking database or system to ensure data is accurate and current.

6. Purchaser & House Owner Management

• Attend to purchaser enquiries and complaints and provide timely updates to the Contact Centre on the progress of handover and defect rectification works.
• Liaise with house owners on disputes and unresolved issues and elevate cases with reputational or social media exposure to the Manager promptly.
• Report and highlight urgent matters and major defect issues to the Manager, Resident Care for further direction or escalation.

8. Stakeholder Coordination

• Coordinate with external parties (consultants, contractors, vendors, local authorities) and internal parties (Project, TCS, Sales & Marketing, Legal, Contact Centre and Quality) on day-to-day handover and defect rectification matters.
• Track expenses related to handover and defect rectification against the Resident Care budget, and compile records of rectification costs and back-charges to contractors for the Manager’s review.

10. Team Support

Support the Manager in coordinating resources and work allocation across the Business Units, particularly during peak handover periods.

Assist in guiding Technical Supervisors on procedures, documentation and reporting requirements, where required.

Understand, at a minimum:

• The Group and BU/ Support Department governance structure and process
• Laws, rules and regulations affecting the area of operations
• The Group’s Code of Business Conduct (COBC), Group Policies and Authorities (GPA) and related policies and procedures
• The basic application of risk management in the area of operations

Assist in:

• Maintaining compliance to the requirements.
• Raising concerns and seeking guidance when in doubt.
• Speaking up and making the necessary reports of breaches to the requirements after becoming aware of them. The report should be sufficiently complete, accurate and timely to enable appropriate management decision making.
• The Group and/or BU/ Support Department integrity-related programs and activities.
• The performance, monitoring and execution of risk management activities in the area of operations as guided by the risk management guidelines.
• Do not receive or give gratification in any form that constitutes a bribe, and will not engage in any corrupt practices, and will not ask or instruct, either directly or indirectly, any parties to give or receive any form of bribery or gratification on my behalf or on behalf of Sime Darby Property Berhad and its group of companies.

Education / Professional Qualification

• Degree or Diploma in Civil Engineering, Building Surveying, Construction Management, Architecture, Real Estate Management or any relevant qualification in property development.

Professional Experience

• At least 3–5 years of relevant working experience in property development, construction or building management, preferably in handover, defect management or customer care.