Customer Support Executive (Township/ Property)

GENTING PROPERTY SDN BHD; Kulai; On-site; MYR 33,000 - 60,000; Full time

Job summary

GENTING PROPERTY SDN BHD is seeking a Customer Support Executive to handle inquiries from residents, tenants and visitors across walk-ins, phone, email, and online platforms within a township/property environment.

You will coordinate with maintenance and other departments to ensure timely service resolutions, manage defect records, and assist with expenditure monitoring, reporting, and general administration in the management office.

Qualifications

• 2–5 years of experience in customer service, preferably in property management, township management, hospitality, or real estate.
• Diploma or Bachelor’s degree in Business Administration, Customer Service, Property Management, or a related field is preferred.
• Good communication and interpersonal skills.
• Strong problem-solving skills.
• Customer-focused mindset.

Responsibilities

• Handle and resolve residents', tenants', and visitors' inquiries/feedback/complaints professionally via walk-in, phone, email, and online platforms.
• Manage and ensure the proper handing over of vacant possession of completed units to purchasers.
• Maintain proper records of all defect complaints and ensure timely completion of all defects during the defects liability periods as per standards.
• Coordinate with maintenance, security, landscaping, cleaning, and other departments to ensure timely resolution of service requests.
• Assist Head of Department in the preparation and monitoring of departmental expenditure and take corrective actions on deviations.
• Prepare reports on customer feedback, complaints, and service performance.
• Support the management office with general administrative duties.
• Prepare works specification and cost estimates for maintenance and upgrading works, invite quotations, evaluate, negotiate and recommend to management for approval.
• Any other duties assigned by the Management.

Skills

Communication

Interpersonal skills

Problem-solving

Customer-focused mindset

Education

Diploma or Bachelor’s degree in Business Administration/Customer Service/Property Management

Job description

Customer Support Executive (Township/ Property)

Handle and resolve residents', tenants', and visitors' inquiries/feedback/complaints professionally via walk-in, phone, email, and online platforms.

Manage and ensure the proper and smooth handing over the vacant possession of the completed units to purchasers.

Maintain proper records of all defect complaints received and ensure timely completion of all defects during the defects liability periods as per established services standards.

Coordinate with maintenance, security, landscaping, cleaning, and other departments to ensure timely resolution of service requests.

Assist Head of Department in the preparation and monitoring of the departmental expenditure and take corrective actions on any deviations in expenditure.

Prepare reports on customer feedback, complaints, and service performance.

Support the management office with general administrative duties.

Prepare works specification and cost estimates for maintenance and upgrading works, invite quotation, evaluate, negotiate and recommend to management for approval.

Any other duties that will be assigned from time to time by the Management.

Job Requirements

Diploma or Bachelor’s degree in Business Administration, Customer Service, Property Management, or a related field is preferred.

2–5 years of experience in customer service, preferably in property management, township management, hospitality, or real estate.

Good communication and interpersonal skills.

Strong problem-solving skills.

Customer-focused mindset.