Property Handover & Defects Specialist

Eastern & Oriental Berhad; George Town; On-site; MYR 40,000 - 67,000; Full time

Job summary

Eastern & Oriental Berhad in Penang invites applications for a Property Management & Customer Care Executive (Handover & Defects Management). The role focuses on daily operations for defects on our development projects and ensuring service standards are met.

You will handle owners’ feedback, document defects with reports and photos, coordinate with contractors, and support handover procedures with timely inspections and progress tracking.

Qualifications

• Diploma/Bachelor Degree in Building and Facilities Management, Property Management or related field.
• A minimum of 2 years relevant experience in attending to high rise facilities and customer service in Property Management / Real Estate industry with exposure in defects rectification an advantage.
• Fresh graduates with internship experience are welcome to apply.
• Able to work independently, possess initiative, with strong interpersonal and communication skills.
• Proficiency in English and Bahasa Malaysia is required, with Mandarin considered an added advantage.

Responsibilities

• Attend to owners’ feedback professionally in compliance with E&O’s service standards and provide reasonable alternatives in resolving customers’ feedback.
• Follow up and document all building defects (including reports and photos), in collaboration with departments and contractors to ensure timely completion.
• Prepare for handover procedures and carry out random pre-handover inspections before formal handover.
• Coordinate with contractors for Pre-VP (Vacant Possession) briefings to resolve any handover and defect liability period (DLP) issues.
• Assist in drawing up the procedures for opening and closing defect lists, ensuring timely submission to the Manager for smooth, error-free transitions and progress tracking.
• Establish strong relationship with local authorities and maintain good rapport with owners/tenants/residents.

Skills

Customer service

Communication

Interpersonal skills

Facilities management

Education

Diploma/Bachelor Degree in Building and Facilities Management, Property Management or related field

Job description

Eastern & Oriental Berhad in Penang invites applications for a Property Management & Customer Care Executive (Handover & Defects Management). The role focuses on daily operations for defects on our development projects and ensuring service standards are met.

You will handle owners’ feedback, document defects with reports and photos, coordinate with contractors, and support handover procedures with timely inspections and progress tracking.