Shipping & Billing Clerk

STANDARD MARINE AGENCIES; Kuching; On-site; MYR 28,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Hands-on experience

Supportive environment

Career development

Job summary

STANDARD MARINE AGENCIES is seeking a detail-oriented Shipping & Billing Clerk to join our team in Kuching. The role focuses on coordinating shipping documents, preparing customer invoices, and monitoring receivables to ensure timely billing and accurate records.

You will verify supplier invoices, maintain filing, and liaise with operations, sales, and finance to resolve billing discrepancies and support smooth logistics processes.

Qualifications

• STPM or higher in Logistics, Business Administration, or related field.
• 1–3 years of relevant working experience.
• Proficient in Microsoft Office (Excel and Word).
• Strong attention to detail with good organizational and time-management skills.

Responsibilities

• Prepare and process shipping and freight documents (DO, SO, B/L, invoice, packing list).
• Verify B/L details and ensure accuracy against shipment instructions.
• Ensure shipping docs comply with customs, port and carrier requirements.
• Maintain filing and archiving of shipping documents for audit and reference.
• Coordinate with internal departments, shipping lines, agents, customers and others to ensure smooth documentation and shipment processes.
• Prepare and issue customer invoices, debit notes and credit notes, and verify supplier invoices against contracts and DOs.
• Monitor unbilled jobs and assist in month-end billing and collection efforts.
• Provide updates on shipment and billing status to relevant departments.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Microsoft Office

Shipping documentation

Education

STPM or higher in Logistics/Business Admin

Tools

Microsoft Office Suite (Excel, Word)

Job description

We are looking for a detail-oriented and organized Shipping & Billing Clerk to join our team. This role is responsible for coordinating shipping documentation, preparing customer billing, verifying supplier invoices, monitoring receivables and ensuring accurate and timely completion of shipping and billing processes.

Key Responsibilities

Shipping Documentation & Coordination

Prepare and process shipping and freight forwarding documents, including Manifest, Delivery Order (DO), Shipping Order (SO), Bill of Lading (B/L), Commercial Invoice, Packing List and other relevant documents.

Verify B/L details against shipper's instructions, container numbers, seal numbers and other shipment information.

Ensure shipping documentation is accurate and complies with applicable customs, port and carrier requirements.

Maintain proper filing and archiving of shipping documents for audit, compliance and future reference.

Coordinate with internal departments, shipping lines, agents, customers and other relevant parties to ensure smooth documentation and shipment processes.

Billing & Invoicing

Prepare and issue customer invoices, debit notes and credit notes based on approved rates and service charges.

Verify supplier/vendor invoices against agreed rates, contracts, Delivery Orders and supporting documents.

Ensure all chargeable items are accurately captured and billed to customers.

Monitor unbilled jobs and follow up with relevant departments to ensure timely billing.

Assist in month-end billing closing and ensure billing records are complete and accurate.

Monitor accounts receivable and follow up on outstanding or overdue customer payments.

Coordination & Customer Service

Act as liaison between operations, sales and finance teams.

Respond to customer enquiries relating to shipping documentation, invoices, billing discrepancies and payment status.

Investigate and resolve discrepancies relating to freight rates, missing charges, supplier bills and incorrect invoices.

Maintain accurate freight rate tables and customer/vendor information in the system.

Provide timely updates to relevant departments on shipment and billing status.

Requirements

STPM or higher academic qualifications in Logistics, Business Administration or a related field.

Candidates with relevant experience in freight forwarding, shipping or logistics administration are encouraged to apply.

Preferably 1-3 years of relevant working experience.

Proficient in Microsoft Office (Excel and Word) and software.

Strong attention to detail with good organizational and time-management skills.

Able to work independently as well as collaboratively with different departments.

Good communication and problem-solving skills.

What We Offer

• Competitive salary based on qualifications and experience.
• Opportunity to gain hands-on experience in shipping, freight forwarding and logistics operations.
• Supportive and collaborative working environment.
• Opportunities for learning and career development.