Billing & Operations Specialist

Transpak Worldwide Sdn Bhd; Iskandar Puteri; On-site; MYR 39,000 - 56,000; Full time

Job summary

Transpak Worldwide Sdn Bhd in Malaysia is seeking a Customer Service officer focused on invoicing and daily admin tasks. You will support end-to-end billing activities, verify documents, and ensure timely submission of billing records in coordination with warehouse, Operations, Finance and Customer Service teams.

The role requires basic English/Chinese/Malay communication, good Excel and data handling skills, accuracy, and accountability, with willingness to work overtime or shifts as needed.

Qualifications

• Daily Monday to Friday, 8:30am–5:30pm.
• Basic English, Chinese or Malay communication.
• Basic Excel and data handling.
• Willing to learn with good attitude and attendance.
• Willing to do overtime when required.
• Accuracy and accountability.
• Documentation control.
• Follow-up and coordination.
• Ability to work independently and as part of a team.
• Willing to work shift.

Responsibilities

• Handle operation end-to-end process
• Create SO / documentation, verify Customer Shipping Requirement and Ship Mode
• Prepare and process customer invoices accurately and within the required timeline
• Verify completed jobs and other billing information before invoice preparation
• Assist with invoice corrections, credit notes, or billing discrepancies when required
• Liaise with Operations/Admin teams to clarify missing or incorrect information
• Support month-end closing activities by ensuring completed jobs are invoiced within the required cut-off period
• Other ad-hoc duties assigned by Supervisors

Skills

Communication skills

Excel

Attention to detail

Teamwork

Overtime willingness

Tools

Excel

Job description

Transpak Worldwide Sdn Bhd in Malaysia is seeking a Customer Service officer focused on invoicing and daily admin tasks. You will support end-to-end billing activities, verify documents, and ensure timely submission of billing records in coordination with warehouse, Operations, Finance and Customer Service teams.

The role requires basic English/Chinese/Malay communication, good Excel and data handling skills, accuracy, and accountability, with willingness to work overtime or shifts as needed.