Customer Service cum Planner

Q PAX TECHNOLOGY SDN BHD; Simpang Ampat; On-site; MYR 60,000 - 90,000; Full time

Job summary

Q PAX TECHNOLOGY SDN BHD is seeking a delivery planner to coordinate and optimize delivery schedules, support order processing, and communicate ETD updates during production. The role requires strong prioritization and planning skills, with experience in manufacturing.

The candidate should be highly motivated, independent, and capable of handling pressure while maintaining clear communication with customers and internal teams.

Qualifications

• Bachelor's degree in Business Administration or equivalent practical experience.
• Prioritization and planning skills.
• Experience in the manufacturing field.
• Good communication and sense of urgency.
• Able to network and work well under pressure.

Responsibilities

• Plan and generate delivery schedules to customer
• Support the processing of customer orders and complaints
• Manage Estimated Time of Delivery (ETD) by tracking updates and keeping customers informed of any changes in delivery dates or technical updates during production stage
• Monitor and track all pending orders
• Follow up on customer request and coordinate with internal departments to ensure timely responses

Skills

Prioritization

Planning

Communication

Networking

Under pressure

Education

Bachelor's degree in Business Administration

Job description

This role involves planning and generating delivery schedules to customers, supporting the processing of customer orders and complaints, and managing Estimated Time of Delivery (ETD) by tracking updates and keeping customers informed of any changes in delivery dates or technical updates during the production stage.

Key responsibilities

Plan and generate delivery schedules to customer

Support the processing of customer orders and complaints

Manage Estimated Time of Delivery (ETD) by tracking updates and keeping customers informed of any changes in delivery dates or technical updates during production stage

Monitor and track all pending orders

Follow up on customer request and coordinate with internal departments to ensure timely responses

About you

Bachelor's Degree in Business Administration or equivalent practical experience

Prioritization and planning skills

Highly motivated and independent

Experience in the manufacturing field

Good communication and sense of urgency

Able to network and work well under pressure