Customer Service cum Planner

Winway Interconnect Technology (M); Bayan Lepas; On-site; MYR 30,000 - 42,000; Full time

Job summary

Winway Interconnect Technology (M) in Penang, Bayan Lepas, is seeking a motivated candidate to support order processing and customer communications. The role focuses on ensuring accurate ETD tracking and timely updates during production, with emphasis on responsiveness and accuracy.

You will monitor pending orders, coordinate with internal teams to reply quickly to inquiries, and perform other duties as assigned.

Qualifications

• Bachelor's Degree in Business Administration or equivalent practical experience.
• Prioritization and planning skills.
• Experience in the manufacturing field.
• Good communication and sense of urgency.
• Able to network and work well under pressure.

Responsibilities

• Support the processing of customer orders and complaints.
• Manage Estimated Time of Delivery (ETD) by tracking updates and informing customers of changes during production.
• Monitor and track all pending orders and the pull-in/pull-out status for each customer.
• Follow up on customer requests and coordinate with internal departments to ensure timely responses.
• Other roles and responsibilities as assigned by the company.

Skills

Prioritization

Planning

Communication

Sense of urgency

Networking

Pressure handling

Education

Bachelor's Degree in Business Administration

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Support the processing of customer orders and complaints.

Manage Estimated Time of Delivery (ETD) by tracking updates and keeping customers informed of any changes in delivery dates or technical updates during production stage.

Monitor and track all pending orders, as well as the pull-in and pull-out status, for each customer in the system.

Follow up on customer request and coordinate with internal departments to ensure timely responses.

Other roles and responsibility assign by company.

Job Requirements:

Candidate must possess Bachelor's Degree in Business Administration or equivalent practical experience.

Prioritization and planning skills.

Highly motivated and independent.

Experience in the manufacturing field.

Good communication and sense of urgency.

Able to network and work well under pressure.

Applicants must be willing to work in Penang, Bayan Lepas.