Customer Service Coordinator

Pathgreen Energy; Selangor; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a motivated fresh graduate for a Customer Support & Relationship Management role in Selangor. You will be the main contact for customers on project updates, service requests, and inquiries, delivering prompt, professional responses.

You will coordinate with internal teams (Sales, Engineering, Procurement, PM, O&M) to resolve issues, monitor requests, and maintain timely communication, while supporting administration and reporting requirements.

Qualifications

• Fresh graduates are encouraged to apply.
• Good communication skills in Bahasa Malaysia and English.
• Mandarin and/or Cantonese is an added advantage.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong customer service and interpersonal skills.
• Good organizational and time-management abilities.
• Able to multitask and work well under pressure.
• Positive attitude, willing to learn, and a team player.
• Attention to detail and problem-solving skills.
• Experience in customer service, administration, or the solar/engineering industry is an added advantage.

Responsibilities

• Serve as the main point of contact for customers regarding project updates, service requests, complaints, and general inquiries.
• Respond promptly and professionally to customer concerns and ensure timely resolution.
• Build and maintain strong relationships with customers to enhance satisfaction and long-term engagement.
• Conduct customer follow-ups after project completion to gather feedback and ensure service quality.
• Coordinate with internal departments such as Sales, Engineering, Procurement, Project Management, and O&M teams to address customer needs and resolve issues efficiently.
• Track and monitor customer requests, ensuring all actions are completed within agreed timelines.
• Facilitate communication between customers and technical teams regarding system performance, maintenance schedules, warranty claims, and troubleshooting matters.
• Support project handover activities and ensure customers receive all necessary documentation and information.
• Maintain accurate records of customer interactions, complaints, service requests, and resolutions in the CRM or ticketing system.
• Monitor service performance against SLAs and KPIs.
• Prepare customer service reports, performance summaries, and customer feedback analysis.
• Assist in developing and improving customer service procedures, workflows, and service standards.
• Support and guide junior customer service representatives in handling customer inquiries and escalations.
• Identify recurring customer issues and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Participate in customer experience improvement initiatives and quality assurance activities.

Skills

Bahasa Malaysia

English

Interpersonal skills

Customer service

Time-management

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Support & Relationship Management

Serve as the main point of contact for customers regarding project updates, service requests, complaints, and general inquiries.

Respond promptly and professionally to customer concerns and ensure timely resolution.

Build and maintain strong relationships with customers to enhance satisfaction and long-term engagement.

Conduct customer follow-ups after project completion to gather feedback and ensure service quality.

Coordination & Communication

Coordinate with internal departments such as Sales, Engineering, Procurement, Project Management, and O&M teams to address customer needs and resolve issues efficiently.

Track and monitor customer requests, ensuring all actions are completed within agreed timelines.

Facilitate communication between customers and technical teams regarding system performance, maintenance schedules, warranty claims, and troubleshooting matters.

Support project handover activities and ensure customers receive all necessary documentation and information.

Service Operations & Administration

Maintain accurate records of customer interactions, complaints, service requests, and resolutions in the CRM or ticketing system.

Monitor service performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Prepare customer service reports, performance summaries, and customer feedback analysis.

Assist in developing and improving customer service procedures, workflows, and service standards.

Support and guide junior customer service representatives in handling customer inquiries and escalations.

Identify recurring customer issues and recommend process improvements to enhance operational efficiency and customer satisfaction.

Participate in customer experience improvement initiatives and quality assurance activities.

REQUIREMENTS

Fresh graduates are encouraged to apply.

Good communication skills in Bahasa Malaysia and English.

Mandarin and/or Cantonese is an added advantage.

Basic proficiency in Microsoft Office (Word, Excel, Outlook).

Strong customer service and interpersonal skills.

Good organizational and time-management abilities.

Able to multitask and work well under pressure.

Positive attitude, willing to learn, and a team player.

Attention to detail and problem-solving skills.

Experience in customer service, administration, or the solar/engineering industry is an added advantage.