Customer Service Coordinator

ACESTAHL ENGINEERING SDN BHD; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

ACESTAHL ENGINEERING SDN BHD is seeking a Customer Service Coordinator in Malaysia (Selangor) to be the frontline contact for客户 inquiries. You will coordinate orders, track service issues, and liaise with sales, logistics, and operations to ensure timely, accurate delivery.

The role requires excellent communication, strong organizational skills, and proficiency in MS Office. You will help maintain records, prepare performance metrics, and contribute to continuous service improvements.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to remain calm and professional in challenging situations.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Serve as the main point of contact for customer inquiries via phone, email, and in person.
• Coordinate and follow up on customer orders, requests, and service issues to ensure timely resolution.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Work closely with sales, logistics, and operations teams to ensure smooth service delivery.
• Monitor service performance and elevate issues when necessary.
• Assist in preparing reports, documentation, and customer service metrics.
• Support continuous improvement initiatives to enhance customer satisfaction.
• Handle complaints professionally and provide effective solutions.

Skills

Communication

Organization

MS Office

Problem solving

Calm under pressure

Tools

MS Office

Job description

• Serve as the main point of contact for customer inquiries via phone, email, and in person.
• Coordinate and follow up on customer orders, requests, and service issues to ensure timely resolution.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Work closely with sales, logistics, and operations teams to ensure smooth service delivery.
• Monitor service performance and elevate issues when necessary.
• Assist in preparing reports, documentation, and customer service metrics.
• Support continuous improvement initiatives to enhance customer satisfaction.
• Handle complaints professionally and provide effective solutions.

Requirements

• Previous experience in customer service or administrative coordination is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook)
• Ability to remain calm and professional in challenging situations.
• Strong problem-solving skills and attention to detail.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Engineering & Project Management Services 51-100 employees

The Acestahl Engineering Group of Companies commenced operations in 1989 as a manufacturer of heavy equipment replacement parts. Building on the skills and experience of this venture, the Group restructured its core operations and human resource to diversify into the engineering and fabrication of industrial equipment and structures, oil & gas and automotive sectors.

Today the Acestah Engineering Group operates in these sectors through four major sectors

b) Mining & Earth Moving

c) Automotive

d) Industry Service

The Acestahl Group provides a total solution to all the needs of our customers. Besides top quality manufacturing, we also provide an intergrated package from designing to production, machining to engineering, repairing to maintenance and packaging to delivery. This reflects our continuous efforts to be at the forefront of the respective industries in which we operate.

Equipped with state-of-the-art technology and fully computerised machinery, our team of internatinally trained engineers and technicians possesses a defined edge in meeting exacting, stringent and specific customer requirements. Our customers are also assured of the benefit of updated market information, technological know-how and global techniques and developments.

The Acestahl Engineering Group of Companies commenced operations in 1989 as a manufacturer of heavy equipment replacement parts. Building on the skills and experience of this venture, the Group restructured its core operations and human resource to diversify into the engineering and fabrication of industrial equipment and structures, oil & gas and automotive sectors.

Today the Acestah Engineering Group operates in these sectors through four major sectors

b) Mining & Earth Moving

c) Automotive

d) Industry Service

The Acestahl Group provides a total solution to all the needs of our customers. Besides top quality manufacturing, we also provide an intergrated package from designing to production, machining to engineering, repairing to maintenance and packaging to delivery. This reflects our continuous efforts to be at the forefront of the respective industries in which we operate.

Equipped with state-of-the-art technology and fully computerised machinery, our team of internatinally trained engineers and technicians possesses a defined edge in meeting exacting, stringent and specific customer requirements. Our customers are also assured of the benefit of updated market information, technological know-how and global techniques and developments.

What can I earn as a Customer Service Coordinator