Operation Specialist

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd in Malaysia is seeking a capable customer data reviewer to support account openings, verify documents, and respond to client requests by email or live chat.

The role involves reporting departmental data, coordinating with multiple teams, processing withdrawals, and performing ad-hoc tasks. Fluency in English and Mandarin and strong MS Office skills are essential, with rotation shifts required. Experience in financial services is a plus.

Qualifications

• Must have 3–5 years of relevant experience.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong communication and interpersonal skills.
• English and Mandarin proficiency required.

Responsibilities

• Review customer data and open accounts.
• Verify documents submitted by clients in specified regions.
• Handle customer requests and resolve issues via email/live chat.
• Collect and report departmental data.
• Coordinate with multiple departments to communicate and resolve matters.
• Process withdrawals.
• Perform ad-hoc tasks as assigned.
• Willing to work on rotational shifts.

Skills

English proficiency

Mandarin proficiency

Customer service

Communication

Interpersonal skills

Word

Excel

PowerPoint

Education

Diploma/Advanced/Higher/Graduate Diploma in Business/Administration/Finance

Tools

Word

Excel

PowerPoint

Job description

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office

operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

Role and Responsibilities:

• Responsible for customer data review and account opening.
• Verify documents submitted by client within specific regions.
• Handle customer requests and solve issue by email/ live chat.
• Collected and reported departmental data.
• Cooperate with various departments to communicate and deal with matters.
• Process withdrawal.
• Perform any ad-hoc tasks being assigned.
• Willing to work on rotational shift

Qualifications and Requirements:

• Candidate must possess at least Primary/Secondary School/SPM/"O" Level, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
• Required language: English, We are also seeking candidatesproficient inMandarinto effectively communicate withMandarin-speaking clients.
• At least 3-5 Year(s) of working experience in the related field is required for this position.
• Proficient in basic office skills such as Word, Excel, and PowerPoint.
• Cheerful personality, good communication, and interpersonal skills.