Global Frontline Customer Support Specialist

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd is seeking a dedicated team member to provide front-line support across live chat, phone, and email channels. You will respond to queries, resolve issues related to products and promotions, and professionally handle feedback and complaints.

The role requires a diploma or higher, proficiency in Microsoft Office, and strong English communication. Mandarin is an added advantage; shifts including weekends may be required to meet client needs.

Qualifications

• Diploma or higher is required.
• Willing to work shifts, including weekends if required.
• Proficient in Microsoft Office.
• Fluent in English (written and spoken). Mandarin is an added advantage.

Responsibilities

• Provide front-line support to customers via live chats, phone, and email.
• Answer queries and resolve issues regarding products, platforms and promotions.
• Address customer feedback and complaints professionally.
• Record and update customer data and other relevant information as needed.
• Support documentation/administrative needs and translation for customer notices.

Job description

Hytech Consulting Management Sdn Bhd is seeking a dedicated team member to provide front-line support across live chat, phone, and email channels. You will respond to queries, resolve issues related to products and promotions, and professionally handle feedback and complaints.

The role requires a diploma or higher, proficiency in Microsoft Office, and strong English communication. Mandarin is an added advantage; shifts including weekends may be required to meet client needs.