Customer Service Assistant/Officer

Tiong Nam Logistics Solutions Sdn Bhd; Johor Bahru; On-site; MYR 31,000 - 50,000; Full time

Job summary

Tiong Nam Logistics Solutions Sdn Bhd in Malaysia is seeking a proactive Customer Service Representative to handle inquiries, orders, deliveries, and shipment arrangements. You will coordinate local and overseas shipments from order confirmation to delivery, liaising with customers, suppliers, freight forwarders, shipping agents, transporters, and other logistics partners.

Responsibilities include preparing and checking shipping documents such as Commercial Invoice, Packing List, Delivery Order,

Qualifications

• Diploma or degree in logistics, supply chain, business administration, or related field.
• Experience in customer service, logistics, shipping, import/export or freight forwarding is an advantage.
• Familiar with basic shipping, customs, and import/export documentation.
• Good command of English and Bahasa Malaysia.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Handle customer enquiries, orders, deliveries, and shipment arrangements.
• Coordinate and monitor local and overseas shipments from order confirmation until delivery.
• Liaise with local and international customers, suppliers, freight forwarders, shipping agents, transporters, and other logistics partners.
• Prepare and check shipping and customs documents such as Commercial Invoice, Packing List, Delivery Order, Bill of Lading, Air Waybill, Certificate of Origin, and other relevant documents.
• Coordinate with freight forwarders and customs agents for import/export shipments and customs clearance.
• Monitor shipment status and provide customers with updates on delivery, arrival, customs clearance, and any delays.
• Follow up closely with shipping lines, airlines, transporters, and logistics providers to ensure shipments are delivered on time.
• Handle shipment issues such as delays, missing documents, damaged goods, customs issues, and delivery discrepancies.
• Coordinate with the Warehouse team to ensure goods are properly prepared, packed, labelled, and ready for shipment.
• Ensure all shipment information and documents are accurate and submitted on time.
• Update order and shipment details in the company system and maintain proper records.
• Coordinate with Sales, Warehouse, Finance, Purchasing, and Operations teams to ensure smooth order fulfilment.
• Handle customer complaints and follow up on issues until proper resolution.
• Prepare basic shipment and delivery reports when required.
• Perform other logistics and customer service duties assigned by management.

Skills

Customer service

Logistics knowledge

Communication

English proficiency

Bahasa Malaysia

Attention to detail

Education

Diploma/Degree in Logistics, Supply Chain, Business Administration, International Business, or related field

Tools

Microsoft Excel

MS Office

Job description

Handle customer enquiries, orders, deliveries, and shipment arrangements.

Coordinate and monitor local and overseas shipments from order confirmation until delivery.

Liaise with local and international customers, suppliers, freight forwarders, shipping agents, transporters, and other logistics partners.

Prepare and check shipping and customs documents such as Commercial Invoice, Packing List, Delivery Order, Bill of Lading, Air Waybill, Certificate of Origin, and other relevant documents.

Coordinate with freight forwarders and customs agents for import/export shipments and customs clearance.

Monitor shipment status and provide customers with updates on delivery, arrival, customs clearance, and any delays.

Follow up closely with shipping lines, airlines, transporters, and logistics providers to ensure shipments are delivered on time.

Handle shipment issues such as delays, missing documents, damaged goods, customs issues, and delivery discrepancies.

Coordinate with the Warehouse team to ensure goods are properly prepared, packed, labelled, and ready for shipment.

Ensure all shipment information and documents are accurate and submitted on time.

Update order and shipment details in the company system and maintain proper records.

Coordinate with Sales, Warehouse, Finance, Purchasing, and Operations teams to ensure smooth order fulfilment.

Handle customer complaints and follow up on issues until proper resolution.

Prepare basic shipment and delivery reports when required.

Perform other logistics and customer service duties assigned by management.

Job Requirements

Diploma/Degree in Logistics, Supply Chain, Business Administration, International Business, or related field.

Experience in customer service, logistics, shipping, import/export, or freight forwarding is an advantage.

Familiar with basic shipping, customs, and import/export documentation.

Good command of English and Bahasa Malaysia.

Proficient in Microsoft Office, especially Excel.

5.5 working days per week

Logistics, Freight & Delivery Services 1,001-5,000 employees

Founded in 1975, Tiong Nam began as a small scale cargo business handling consolidated cargo and micro distribution within Penisular Malaysia. Today, we have evolved into one of the largest total logistics service provider in the region with a reputation for efficiency, innovation and most importantly, service par excellence.

The company's expansion began in 1978 when Tiong Nam became an incorporated enterprise and in the early 1992, where we extended our reach across the borders of Singapore and Thailand. Since then, East Malaysia and Bangkok has also been included into our trucking and warehousing network.

We have also embraced the power of 'integration' to enhance our development. This simple yet effective idea has seen us grow from a mere transportaion business to one that now includes warehousing, customs forwarding, cold room facilities, express delivery and even crane and forklift rental services. At the same time, the company has also invested heavily in IT infrastructure as well as sophisticated handling facilities and equipment for our Distribution Centre in Shah Alam to ensure our constant progress into the 21st century.

And having been listed on the KLSE since 1992, Tiong Nam Logistics Holdings Berhad consistently rides high on the Bursa Malaysia, proving that Tiong Nam had instilled confidence not only in our clients but investors too.

Founded in 1975, Tiong Nam began as a small scale cargo business handling consolidated cargo and micro distribution within Penisular Malaysia. Today, we have evolved into one of the largest total logistics service provider in the region with a reputation for efficiency, innovation and most importantly, service par excellence.

The company's expansion began in 1978 when Tiong Nam became an incorporated enterprise and in the early 1992, where we extended our reach across the borders of Singapore and Thailand. Since then, East Malaysia and Bangkok has also been included into our trucking and warehousing network.

We have also embraced the power of 'integration' to enhance our development. This simple yet effective idea has seen us grow from a mere transportaion business to one that now includes warehousing, customs forwarding, cold room facilities, express delivery and even crane and forklift rental services. At the same time, the company has also invested heavily in IT infrastructure as well as sophisticated handling facilities and equipment for our Distribution Centre in Shah Alam to ensure our constant progress into the 21st century.

And having been listed on the KLSE since 1992, Tiong Nam Logistics Holdings Berhad consistently rides high on the Bursa Malaysia, proving that Tiong Nam had instilled confidence not only in our clients but investors too.

What can I earn as a Customer Service Representative