Customer Service Assistant

Centre Side Express; Chemor; On-site; MYR 28,000 - 42,000; Full time

Job summary

Centre Side Express in Ipoh is seeking a Customer Service Executive to handle enquiries, coordinate shipment arrangements, provide shipment updates and ensure smooth communication between customers and the operations team.

The ideal candidate has at least 1 year of experience in customer service or logistics, strong communication in English and Bahasa Malaysia, and the ability to work independently and as part of a team. Experience with logistics operations is a plus.

Qualifications

• Minimum 1 year of experience in customer service, logistics or freight forwarding.
• Strong communication and interpersonal skills.
• Proficient in English and Bahasa Malaysia.
• Experience with logistics operations is an added advantage.
• Ability to work independently and in a team.

Responsibilities

• Handle customer enquiries via phone, email, WhatsApp and other channels.
• Coordinate shipment arrangements with operations, warehouse and drivers.
• Provide accurate shipment updates and delivery schedules.
• Maintain customer service records and documentation.
• Escalate issues to supervisors when needed.
• Maintain good relationships with customers and internal teams.

Skills

Customer service

Communication

Teamwork

Multitasking

English

Bahasa Malaysia

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a responsible and customer-oriented Customer Service Executive to join our team in Ipoh. The successful candidate will be responsible for handling customer enquiries, coordinating shipment arrangements, providing shipment updates, and ensuring smooth communication between customers and the operations team.

Key Responsibilities

• Handle customer enquiries through phone, email, WhatsApp and other communication channels.
• Attend to customer requests, feedback and complaints professionally and promptly.
• Coordinate with the operations team, warehouse, drivers and other relevant departments to ensure smooth shipment arrangements.
• Provide customers with accurate updates on shipment status, delivery schedules and related matters.
• Follow up on pending shipments, deliveries, documents and customer requests.
• Prepare and maintain customer service records, reports and necessary documentation.
• Liaise with customers regarding pickup, delivery and shipment requirements.
• Ensure customer information and shipment details are updated accurately in the system.
• Monitor and follow up on outstanding issues until proper resolution is achieved.
• Escalate operational or customer-related issues to the supervisor or manager when necessary.
• Maintain good working relationships with customers and internal departments.
• Perform other duties and responsibilities assigned by the management.

Requirements

• Minimum 1 year of experience in customer service, logistics, freight forwarding or a related field.
• Good communication and interpersonal skills.
• Able to communicate effectively in English and Bahasa Malaysia.
• Experience with logistics or transportation operations will be an added advantage.
• Able to work independently and as part of a team.
• Responsible, organised, proactive and customer-oriented.
• Able to work under pressure and manage multiple tasks.