Customer Service Assistant

Snatch Park Bizsolutions; Selangor; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

EPF and Socso Provided

Company HP phone & sim card provided

Dental

Annual Dinner

Job summary

Jora Malaysia is seeking a customer service representative to handle a high volume of inbound calls, assist customers with parking operations, and guide users through parking and payment systems. You will be dedicated, punctual, patient, and able to follow scripts while delivering friendly, professional service.

This on-site role includes EPF/SOCSO, a company phone and SIM, dental coverage, and an annual dinner.

Qualifications

• Dedicated and punctual.
• Customer-focused and committed to providing good customer service.
• Good communication skills.
• Patient and able to handle customer inquiries professionally.
• Quick learner.
• Able to assist customers with parking operations.
• Able to guide customers in using parking and payment systems.
• Comfortable handling inbound customer calls.

Responsibilities

• Handle a high volume of inbound calls promptly and professionally
• Follow communication scripts and adapt responses when necessary
• Identify customer needs, investigate issues and provide appropriate solutions
• Manage customer enquiries from initial contact through resolution, including follow-up with the escalation team
• Guide vehicles and assist with parking flow
• Assist customers in using the parking and payment systems
• Respond to general questions and resolve basic customer issues
• Report parking, payment or system issues to the team leader
• Maintain accurate records of customer enquiries and reported incidents

Skills

Dedicated

Punctual

Customer-focused

Communication

Patient

Quick learner

Parking ops

Payment systems

Inbound calls

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer-focused and committed to providing good customer service.

Patient and able to handle customer inquiries professionally.

Quick learner.

Able to assist customers with parking operations.

Able to guide customers in using parking and payment systems.

Comfortable handling inbound customer calls.

Requirement

• Dedicated and punctual.
• Customer-focused and committed to providing good customer service.
• Good communication skills.
• Patient and able to handle customer inquiries professionally.
• Quick learner.
• Able to assist customers with parking operations.
• Able to guide customers in using parking and payment systems.
• Comfortable handling inbound customer calls.

Responsibility

• Handle a high volume of inbound calls promptly and professionally
• Follow communication scripts and adapt responses when necessary
• Identify customer needs, investigate issues and provide appropriate solutions
• Manage customer enquiries from initial contact through resolution, including follow-up with the escalation team
• Guide vehicles and assist with parking flow
• Assist customers in using the parking and payment systems
• Respond to general questions and resolve basic customer issues
• Report parking, payment or system issues to the team leader
• Maintain accurate records of customer enquiries and reported incidents

Benefits

• EPF and Socso Provided
• Company HP phone & sim card provided
• Dental
• Annual Dinner