Customer Service Assistant

CSW Auto Parts; Selangor; On-site; MYR 28,000 - 42,000; Full time

Job summary

CSW Auto Parts in Malaysia is seeking a Customer Service Assistant to manage customer inquiries across phone, chat, and e-commerce platforms, while supporting daily retail and logistics operations.

You will provide accurate product and order information, monitor delivery status, and follow up post-purchase to resolve issues. Strong attention to detail and bilingual communication are desired.

Qualifications

• Minimum 1 year of working experience.
• Automotive industry experience is a plus.
• Educational qualifications as listed (SPM to Degree).

Responsibilities

• Handle customer enquiries across phone, chat and Shopee.
• Provide accurate information on products, orders and delivery.
• Follow up post-purchase to resolve issues.
• Coordinate end-to-end fulfilment with sales, warehouse and logistics.
• Assist daily retail operations including packing orders and deliveries.
• Maintain documentation of enquiries, feedback, and orders.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Multichannel support

Education

SPM/Certificate

Diploma/Advanced

Bachelor's Degree

Tools

Shopee

Job description

Join our growing team in the automotive parts industry and be part of a professional and supportive work environment. We value teamwork, open communication, and a positive working culture, where everyone is encouraged to contribute, learn, and develop their skills.

We are looking for a responsible and customer-oriented Customer Service Assistant to join our team. In this role, you will be responsible for handling customer enquiries while also supporting day-to-day retail and logistics operations.

Key Responsibilities:

Manage customer enquiries efficiently across multiple digital communication networks, phone channels, and e-commerce platforms such as Shopee.

Provide accurate information to customers regarding products details, orders, delivery status, and related enquiries.

Follow up with customers post-purchase to ensure seamless delivery and resolve basic feedback or issues.

Manage the end-to-end fulfilment process by coordinating closely with the sales, warehouse, and logistics teams.

Assist with daily retail operations, including packing orders, checking items, and arranging deliveries.

Maintain organised and accurate documentation of customer enquiries, feedback and orders record.

Perform other duties and ad-hoc tasks as assigned by the supervisor.

Job Requirements:

Candidates must possess at least SPM/ Certificate/ Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree Business Administration, Retail Management, Automotive, or related fields are encouraged to apply.

Minimum 1 Year(s) of working experience, Automotive industry experience is an added advantage.

Fresh graduates are encouraged to apply.

Willing to assist with hands-on operational tasks such as packing orders, checking items, and arranging logistics/deliveries.

Excellent attention to detail and organizational skills.

Good communication skills in English and Bahasa Malaysia. Ability to speak Mandarin will be an added advantage due to business nature needs.