Admin Assistant (Nilai Branch)

Transmatic Autobenz Sdn Bhd; Nilai; On-site; MYR 25,000 - 36,000; Full time

Job summary

Transmatic Autobenz Sdn Bhd is seeking an Administrative Assistant to support daily administrative and workshop operations. You will handle front desk customer service, inquiries, scheduling, and data entry to keep records accurate.

The role involves cash and payment administration, inventory checks, and general office duties ensuring smooth workshop workflows. Ideal candidates have STPM or Diploma in relevant fields, up to 1 year of related experience, and strong Bahasa Malaysia skills; English

Qualifications

• Minimum STPM or Diploma in Administration, Management, Business or related field.
• Preferably 1 year of working experience in administration, management, inventory or related field.
• Good command of Bahasa Malaysia; basic/intermediate English is an advantage.
• Good communication and interpersonal skills.
• Able to work independently with minimal supervision.
• Good organizational and multitasking skills with ability to prioritise tasks.
• Proficient in Microsoft Office and general computer applications.
• Responsible, trustworthy and able to maintain confidentiality.

Responsibilities

• Welcome and assist customers professionally at the workshop front desk.
• Respond to general inquiries via walk-in, phone calls and WhatsApp.
• Remind customers of appointments and follow up on attendance.
• Update customer and vehicle information in the system.
• Ensure service records, quotations and invoices are complete and accurate.
• Verify payment status before vehicle handover.
• Maintain daily data entry and records.
• Assist with general administrative and ad-hoc duties.
• Monitor daily petty cash usage and payments to suppliers and utilities.
• Record operating costs such as advertising and staff meals.
• Perform daily closing procedures for card transactions.
• Check stock received from suppliers and monitor inventory levels.
• Arrange replenishment when stock is low and maintain workspace cleanliness.
• Support vehicle intake procedures and assist the Service Advisor for smooth flow.
• Assist with warranty card explanations and other customer requirements.
• Carry out other duties as assigned by Management.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Organization

Multitasking

Independent work

Customer service

Education

STPM / Diploma in Admin/Management/Business

Tools

Microsoft Office

Job description

Candidates with full working rights for Malaysia.

Minimum STPM / Diploma in Administration, Management, Business or a related field.

Preferably 1 year of working experience in administration, management, inventory or a related field.

Good command of Bahasa Malaysia; basic/intermediate English is an advantage.

Good communication and interpersonal skills.

Able to work independently with minimal supervision.

Good organizational and multitasking skills, with the ability to prioritize tasks.

Proficient in Microsoft Office and general computer applications.

Responsible, trustworthy and able to maintain confidentiality.

Your Role & Responsibilities

As an Administrative Assistant, you will be responsible for supporting our daily administrative and workshop operations, including:

Customer Service & Front Desk

Welcome and assist customers professionally when they arrive at the workshop.

Respond to general customer enquiries through walk-in, phone calls and WhatsApp.

Contact customers to remind them of their appointments and follow up on attendance.

Conduct customer follow-ups / welcome messages based on workshop records.

Assist in collecting and updating customer and vehicle information in the system.

Administrative & Documentation

Ensure customer service records, quotations and invoices are complete and accurate before being issued.

Verify payment status before vehicle handover.

Maintain accurate records and perform daily data entry and updates.

Assist with general administrative and ad-hoc duties as required.

Cash & Payment Administration

Monitor and record daily petty cash usage.

Assist in monitoring supplier payments, utility payments and other operating expenses.

Record additional operating costs such as advertising, staff meals and other expenses.

Perform daily closing procedures for the credit card terminal.

Inventory & Operations

Check and update stock received from suppliers.

Monitor inventory levels, including engine oil, gear oil and other operational items.

Arrange replenishment when stock levels are low.

Monitor office and workshop operational supplies.

Ensure the customer refreshment area and lobby are clean, organised and well maintained.

Workshop Support

Assist with customer vehicle intake procedures, including key tagging, QR code preparation and basic vehicle documentation.

Assist the Service Advisor in ensuring smooth customer and vehicle flow.

Assist with warranty card explanations and other customer-related requirements when necessary.

Assist with matters involving local authorities and other operational requirements.

Other Duties

Perform any other duties and responsibilities assigned by the Management from time to time.