Customer Service Assistant

SLS Bearings (Malaysia) Sdn Bhd; Malacca City; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Parking

Group Insurance coverage

Marriage & New Born Baby

Job summary

SLS Bearings (Malaysia) Sdn Bhd is seeking a Customer Service Representative to build strong relationships with clients and ensure satisfaction through responsive support across channels. You will resolve inquiries, coordinate with sales and technical teams, and maintain accurate orders and invoices.

The ideal candidate has experience in customer service and internal sales, excellent communication, and a Mandarin-speaking ability to engage Mandarin-speaking customers.

Qualifications

• Proven experience in customer service and internal sales.
• Excellent communication and problem-solving skills.
• Minimum 2 years' experience in related fields.
• Degree, diploma, or equivalent; fresh graduates encouraged.
• Able to understand and communicate with Mandarin-speaking customers.
• Good time management and multitasking abilities.
• Fast learner, independent worker, and a joyful team member.

Responsibilities

• Interact with customers via phone, email, WhatsApp, and social media to provide prompt assistance.
• Respond to inquiries, concerns, and complaints in a timely, courteous manner.
• Identify customer needs to offer solutions and recommendations.
• Handle and resolve issues; escalate complex cases to seniors when needed.
• Stay updated on product knowledge and company updates.
• Collaborate with sales, marketing, and technical support to address queries.
• Check and prepare customer DO and invoices and arrange delivery.

Skills

customer service

internal sales

communication skills

problem solving

time management

multitasking

independent worker

team player

fast learner

Mandarin speaking

Education

SPM/STPM/Diploma/Degree

Job description

We are for a young and energetic Customer Service Representative plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.

What will you be expected to do?

Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.

Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.

Identify and assess customer needs to provide appropriate solutions and recommendations.

Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.

Stay updated on product knowledge, industry trends, and company updates to better assist customers

Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.

Check and prepare customer DO and Invoice & arrange for delivery

What we are looking for?

• You have proven experience in customer service & internal sales
• You would have excellent communication skills & problem solving skills
• You would have minimum 2 years' experience in related fields
• SPM/STPM/Diploma/Degree & Fresh graduates are also encouraged to apply
• You are able to understand and communicate well with mandarin-speaking customers.
• You have great time management in multi-tasking and managing additional projects
• You are a fast learner, independent worker, and a joyful team member

Kawasan Perindustrian Temenggong, 81100 JB

What you’ll get in return

Exposure to SLS environment within a manufacturing organization which is a great platform to excel in to your career & great progression opportunity

SLS is a service-oriented company that focus mainly in end-users' industries such as:

Automotive Cement Construction Electronics Engineering Services Food and Printing Palm Oil Mills Petrochemical Manufacturing Marine and Shipyard Mining Steel Mill Textile

Product & Services

maintenance solutions,

reducing customers' downtime,

optimising their inventory, and

achieving cost reduction.

We stock a comprehensive range of products like:

Bearings

Couplings

Oil Seals

Maintenance Tools

Adhesives & Sealants

Hydraulic Systems

We encouraged our people to manage and develop their career through various assignments, perhaps in different parts of the business. We believe in sharing our success with those who make it happen.

We've built our reputation by giving our clients what we say we will, when we say we will. We do it in an environment of shared ideas, shared efforts, and shared responsibilities, and in an atmosphere of openness that recognizes each individual's need to grow professionally.

Experience the challenge and excitement of a growing environment by joining us!

Perks and benefits Medical Miscellaneous allowance Parking Group Insurance coverage, Marriage & New Born Baby

What can I earn as a Customer Service Assistant