Customer Service Representative

Krisvconsulting Services Pte Ltd; Johor Bahru; On-site; MYR 40,000 - 58,000; Full time

Job summary

Krisvconsulting Services Pte Ltd is looking for a Customer Service Representative in Johor Bahru, Malaysia. This role involves managing customer inquiries, order processing, and ensuring efficient service delivery.

The ideal candidate should have at least 5 years of experience in customer service within manufacturing or related sectors. Responsibilities include handling orders, preparing quotations, and coordinating with internal teams to ensure customer satisfaction.

A background in ERP systems like SAP and strong communication skills are essential for success in this fast-paced environment.

Qualifications

• Minimum 5 years of Customer Service experience in relevant sectors.
• Experience handling customer inquiries and order processing.
• Hands-on experience with SAP or other ERP systems.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Process and manage customer orders accurately.
• Coordinate with Sales, Logistics, and Operations teams.
• Build and maintain strong customer relationships.
• Resolve customer issues and maintain accurate records.

Skills

Customer Service experience

Order management

Problem-solving skills

Interpersonal skills

Communication skills

Interpersonal skills

Communication skills

Education

Diploma or Bachelor's Degree in Business Administration

Tools

SAP

Salesforce

Microsoft Office applications

Job description

We are seeking an experienced and customer-focused Customer Service Representative to join our team. This role will be responsible for managing customer inquiries, order processing, quotations, and coordinating with internal departments to ensure efficient service delivery and customer satisfaction.

The ideal candidate will come from a manufacturing, industrial, engineering, distribution, FMCG, logistics, or related non-banking environment and possess strong experience in customer support, order management, and ERP systems.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, quotations, and complaints.
• Process and manage customer orders accurately and efficiently.
• Prepare quotations and follow up on customer requests.
• Coordinate closely with Sales, Logistics, Warehouse, and Operations teams to ensure timely order fulfillment and delivery.
• Build and maintain strong customer relationships through professional and responsive service.
• Resolve customer issues and elevate complex matters when required.
• Maintain accurate customer records and documentation within ERP/CRM systems.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

Requirements

• Minimum 5 years of Customer Service experience in a manufacturing, industrial, engineering, logistics, distribution, FMCG, or related non-banking environment.
• Experience handling customer orders, quotations, delivery coordination, and customer issue resolution.
• Hands‑on experience with SAP or other ERP systems.
• Experience using CRM platforms such as Salesforce is advantageous.
• Strong communication, interpersonal, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.

Preferred Candidate Profile

• Background in manufacturing, industrial products, engineering services, chemicals, logistics, distribution, or FMCG sectors.
• Strong understanding of order‑to‑cash processes and customer fulfillment operations.
• Experience supporting sales teams and coordinating with supply chain functions.
• Detail‑oriented, proactive, and customer‑centric mindset.
• Comfortable working in a high‑volume operational environment.

Education

• Diploma or Bachelor's Degree in Business Administration, Supply Chain, Marketing, or a related discipline preferred.

This is an excellent opportunity for a customer service professional looking to grow their career in a dynamic and collaborative environment while supporting business operations and customer success.